Tonya Spencer
Rosharon,TX
Summary
Results-driven individual with experience in fast-paced environments. Strong time management and critical thinking abilities, consistently exceeding performance metrics in customer service roles. Committed to enhancing team collaboration and operational efficiency.
Overview
14
14
years of professional experience
Work History
Reservation Sales & Service Representive
United Airlines
Houston, TX
12.2024 - Current
- Manage 50+ daily customer interactions for bookings, changes, and travel inquiries in a high-volume call center
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Consistently meet or exceed performance metrics for productivity, quality, and call handling time
Ramp Service Agent
United Airlines
Denver, CO
03.2023 - 12.2024
- Operated ground support equipment to facilitate timely aircraft departures.
- Ensured compliance with safety standards during ramp operations and handling of baggage.
- Coordinated loading and unloading of cargo, optimizing space for maximum efficiency.
- Conducted routine inspections of equipment to maintain operational readiness and reliability.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Administrative Assistant
Altus
Pearland, TX
02.2018 - 12.2022
- Managed high-volume patient intake and registration, improving data accuracy and workflow efficiency
- Coordinated scheduling and logistics for executive meetings and company events.
- Managed office supplies inventory, streamlining procurement processes for efficiency.
- Developed and maintained filing systems, ensuring accurate document retrieval and compliance.
- Provided comprehensive administrative support to multiple departments, enhancing team productivity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Patient Access Representative III
Memorial Hermann
Pearland, TX
02.2014 - 09.2017
- Managed patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks to expedite patient access to services.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction and care continuity.
- Trained new staff on patient access procedures and systems, improving team efficiency and service quality.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
Front Office Coordinator
ProActive Physical Therapy Centers
Pearland, TX
08.2013 - 02.2014
- Coordinated daily front office operations, ensuring efficient patient flow and appointment scheduling.
- Managed communication between patients and healthcare providers to enhance service delivery.
- Developed and maintained electronic health records for accuracy and compliance with regulations.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
Delivery Driver
FedEx
Houston, TX
07.2012 - 07.2013
- Delivered packages efficiently within designated routes, ensuring timely customer satisfaction.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Managed package inventory, verifying accuracy of shipments before loading for delivery.
- Communicated effectively with customers to provide updates on delivery status and resolve issues.
- Conducted routine vehicle inspections, maintaining operational readiness and safety standards.
- Trained new drivers on best practices for package handling and route navigation.
Education
No Degree - Business Administration And Management
Thomas Nelson Community College
Hampton, VASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
Timeline
Reservation Sales & Service Representive
United Airlines
12.2024 - Current
Ramp Service Agent
United Airlines
03.2023 - 12.2024
Administrative Assistant
Altus
02.2018 - 12.2022
Patient Access Representative III
Memorial Hermann
02.2014 - 09.2017
Front Office Coordinator
ProActive Physical Therapy Centers
08.2013 - 02.2014
Delivery Driver
FedEx
07.2012 - 07.2013
No Degree - Business Administration And Management
Thomas Nelson Community College