Tonya Underwood
Grand Junction
Summary
Dedicated and dependable professional with more than 20 years of strong customer service. Experienced in team collaboration and conflict resolution. Skilled in communication, organization, problem solving, and building positive relationships with the public. Recognized for integrity, professionalism, and staying positive in stressful situations, always maintaining a welcoming environment. Eager to serve the community with efficiency, compassion and dedication.
Overview
18
18
years of professional experience
Work History
Kitchen Staff Member
Bloomingdale Public Schools
Bloomingdale, MI
12.2024 - Current
- Prepared and served nutritious meals in compliance with school nutrition standards.
- Operated kitchen equipment safely and efficiently, ensuring proper maintenance and sanitation.
- Collaborated with team members to streamline food preparation processes, enhancing service speed.
- Supervised middle and high school students during lunch periods to ensure a safe and respectful environment.
- Assisted students with questions and addressed concerns in a calm and professional manner.
- Encouraged positive behavior and reinforced school policies and expectations.
Sales Associate
SalonCentric
Kalamazoo
11.2008 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers while maintaining a positive and professional environment.
- Collaborated with team members to create visually appealing product displays.
- Trained new associates on sales techniques and product knowledge for effective performance.
- Demonstrated strong organizational and communication skills.
- Managed monthly budgets and monitored financial performance.
- Updated and maintained daily operational reports.
- Supported team members and assisted neighboring locations when needed.
- Processed transactions accurately and efficiently.
- Balance multiple responsibilities while meeting deadlines and performance goals.
Education
Cosmetology - Cosmetology
Tricocci University
Glendale Heights, IL12-2007
High School Diploma -
Glenbard East High School
Lombard, IL06-2006
Skills
- Customer Service
- Conflict Resolution
- Communication Skills
- Time Management
- Organization
- Multitasking
- Leadership and Supervision
- Dependability
- Team Collaboration
Timeline
Kitchen Staff Member
Bloomingdale Public Schools
12.2024 - Current
Sales Associate
SalonCentric
11.2008 - Current
Cosmetology - Cosmetology
Tricocci University
High School Diploma -
Glenbard East High School