Tonya Wright
MUNITH,MI
Summary
Dynamic sales professional with a proven track record at Auto Club Group, recognized for exceeding sales targets and enhancing customer satisfaction.
Hardworking employee enthusiastic about learning the Agent Resolution Team inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Poses strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success of the company. I have a solid background in system operations and troubleshooting. Successfully contributed to optimizing system. Demonstrated analytical thinking and effective problem-solving skills in various projects. With extensive knowledge of AAA Main Frame, Various other platforms along with underwriting guidelines and adheres to regulatory and compliance
Overview
21
21
years of professional experience
Work History
Sales and Service Agent
Auto Club Group
Jackson, MI
07.2011 - Current
- Achieved top performer status within the company due to consistent high sales numbers.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
Member Representative II
Auto Club Groug
10.2005 - 07.2011
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Promoted a welcoming environment for both existing and prospective members through consistent professionalism and friendly demeanor.
- Exceeded individual performance metrics regularly while also contributing significantly towards the team''s goals achievement.
- Identified cross-selling opportunities while interacting with members, increasing revenue potential.
- Handled high call volumes calmly and professionally, ensuring prompt assistance for each member inquiry.
- Navigated complex issues skillfully while adhering to company guidelines and regulations consistently.
Administrative Assistant
Auto Club Group AAA
Jackson, MI
09.2004 - 10.2005
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for Leadership by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
Stockbridge High School
Stockbridge, MI No Degree - Medical Billing
Baker College
Jackson Michigan 08-2000
Skills
- Insurance sales
- Customer service
- Product knowledge
- Policy analysis
- Client retention
- Lead prospecting
- Rapport building
- Team training and development
- Asset protection
- Extensive knowledge of Mainframe
- Highly Knowledgeable of AAA Insurance Platforms
- Appointment management
- New business development
- Customer needs assessment
- Proposal preparation
- CRM tracking
- Customer complaint resolution
- Direct marketing
- Coaching and mentoring
- New employee training
- Strategic thinker
- Adaptive learning
- Creative problem solving
- Subject matter expertise
- Remote learning
- Coaching and development
Accomplishments
President Elite
Premier Performer
Agent Apex
Life Insurance Award
Affiliations
CIC- The National Society of Insurance
Licensed Insurance Agent
Timeline
Sales and Service Agent
Auto Club Group
07.2011 - Current
Member Representative II
Auto Club Groug
10.2005 - 07.2011
Administrative Assistant
Auto Club Group AAA
09.2004 - 10.2005
High School Diploma -
Stockbridge High School
No Degree - Medical Billing
Baker College