Hi, I’m
TORI ALLEN
Columbia,SC
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
9
years of professional experience
Work History
Five Star DiagnosticsColumbia, SC
Customer Service Representative/Eye Technician
09.2021 - Current
Job overview
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Stripped Wax StudioColumbia, SC
Small Business Owner
03.2021 - 01.2022
Job overview
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Developed individualized, therapeutic skin care programs.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Fostered friendly, warm, and exceptional customer experience.
- Handled busy schedules and stayed on top of key deadlines.
- Sterilized equipment for patient treatments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Indigo Studio Facial BarColumbia, SC
Esthetician
10.2018 - 02.2020
Job overview
- Fostered friendly, warm, and exceptional customer experience.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Educated patients on treatment options.
- Stocked treatment rooms with proper supplies.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Handled busy schedules and stayed on top of key deadlines.
- Gained knowledge of facial massage techniques and skin care product ingredients.
CVS HealthColumbia, SC
Certified Pharmacy Technician
05.2014 - 04.2017
Job overview
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Education
Southeastern Esthetics Institute
Certification of Completion in Esthetics
03.2018 - 08.2018
Skills
POS systems expert
CRM
Account management
Scheduling and calendar management
Client Relationships
Telephone etiquette
Problem-Solving
Planning and Coordination
Critical Thinking
Multitasking Abilities
Employee timesheet processing
Document conversion
Payroll and budgeting
Spreadsheet management
Bookkeeping
Administrative support
Social media knowledge
Additional Information
- LABOR, LICENSING AND REGULATION, SOUTH CAROLINA DEPARTMENT OF COSMETOLOGY , License Number – 89511
Timeline
Customer Service Representative/Eye Technician
Five Star Diagnostics
09.2021 - Current
Small Business Owner
Stripped Wax Studio
03.2021 - 01.2022
Esthetician
Indigo Studio Facial Bar
10.2018 - 02.2020
Southeastern Esthetics Institute
Certification of Completion in Esthetics
03.2018 - 08.2018
Certified Pharmacy Technician
CVS Health
05.2014 - 04.2017