Tori Brannon
Summary
Results-driven Store Manager with extensive experience in retail operations and team leadership. Expert in recruiting, training, and developing high-performing teams while driving sales and enhancing customer experience. Proficient in visual merchandising and upholding brand standards.
Overview
14
14
years of professional experience
Work History
Store Manager
Torrid
Slidell, Louisiana
06.2018 - Current
- Managed daily store operations and ensured an efficient workflow.
- Trained and supervised staff, enhancing customer service skills and satisfaction.
- Conducted recruitment and training for new employees to enhance team performance.
- Coached associates on selling techniques, fitting room service, and guest engagement.
- Resolved customer complaints and provided effective solutions.
- Oversaw visual merchandising, floor sets, and promotional presentation.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory, stockroom organization, and shipment processing.
- Managed schedules, payroll review, and labor planning for daily coverage.
Store Manager
Smokescreen
Gautier, Mississippi
03.2013 - 06.2018
- Coordinated staff schedules to ensure adequate coverage during busy periods.
- Resolved customer issues with knowledgeable, friendly service to enhance satisfaction.
- Handled customer complaints and concerns effectively by leveraging knowledge of company products and services.
- Fostered positive work environment by building rapport with customers, managers, and customer service team.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
Education
Moss Point High School
Moss Point, MSSkills
- Store operations
- Sales strategy
- Visual merchandising
- Staff training
- Payroll administration
- Loss prevention
- Team leadership
- Team building
- Customer service
- Problem solving
- Decision making
- Clear communication
- Store opening and closing
References
References available upon request.
Timeline
Store Manager
Torrid
06.2018 - Current
Store Manager
Smokescreen
03.2013 - 06.2018
Moss Point High School