Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Tori Epps

Tori Epps

Mooresburg,TN

Summary

Driven professional with a strong background in customer service and cash handling, honed at Food City and other notable establishments. Excelled in roles requiring exceptional work ethic, integrity, and customer assistance, achieving high accuracy levels in transactions. Skilled in creating positive customer experiences, demonstrating patience, empathy, and excellence in service.

Overview

21
21
years of professional experience

Work History

Cashier

Food City
03.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Waitress/Bartender

Lakeside Grill & Final Lap
03.2000 - 04.2006
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Team Member

Long John Silver's
06.2010 - 10.2014
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Assistant Manager

Wendy's
05.2007 - 05.2010
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

Diploma - General Studies

Lee High School , Ben Hur, VA
06.1996

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier - Food City
03.2021 - 06.2021
Team Member - Long John Silver's
06.2010 - 10.2014
Assistant Manager - Wendy's
05.2007 - 05.2010
Waitress/Bartender - Lakeside Grill & Final Lap
03.2000 - 04.2006
Lee High School - Diploma, General Studies

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Tori Epps