Tori McGovern
El Mirage,AZ
Summary
Knowledgeable Loan Processor offering expertise in legal statutes and established lending guidelines. Excellent communication and organizational skills. Offering 2-year history of successful loan and mortgage processing.
Overview
5
5
years of professional experience
Work History
Sr Account Manager
Loandepot
Scottsdale, AZ
10.2021 - 02.2022
- Processed mortgage loans by collecting and preparing documents from client to satisfy conditions, confirmed loan terms, reviewed client's financial position and credit history, reviewed title documents and cured liens, reviewed AUS findings, ensured client understood loan disclosures
- Obtained final approval, scheduled closings, prepared closing package and reviewed for correctness
- Maintained open communication with clients throughout loan process
- Maintained high volume pipeline with origination to fund turn time of 35 days and 98% customer satisfaction score
- Maintained compliance with privacy and security requirements, as well as federal statutes covering several loan types
Jr Account Manager
Loandepot
Scottsdale, AZ
10.2020 - 10.2021
- Worked alongside Loan Processors to manage and complete over 40 rush homeowners insurance, verification of employment and other requests per day
- Communicated with clients to obtain documents, schedule signings, and provide weekly updates
- Cleared underwriting conditions in timely manner
- Updated fee information, sent closing disclosures, created and sent closing package to title company
- Recruited and trained team members
Front Desk Receptionist
Southwest Desert Cardiology
Phoenix, AZ
04.2019 - 07.2020
- Managed high volume multi-line phone system and pleasantly greeted patients
- Communicated with patients and hospital to schedule heart surgeries and procedures
- Checked patient insurance, demographic and health history to keep information current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule care
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Maintained current and accurate medical records for patients
- Adhered to strict HIPAA guidelines to protect patient privacy
Insurance Verification Specialist
McKesson
Scottsdale, AZ
11.2018 - 04.2019
- Made over 50 outbound calls per day with insurance carriers to discuss policies and individual patient benefits to generate benefit summaries
- Verified patient information by analyzing existing evidence on file
- Assured timely verification of insurance benefits for specialty medications
- Completed and submitted necessary forms to insurance carriers to obtain prior authorization for medications within 24 to 48 hour time frame
Catering Assistant
Pike’s Waterfront Lodge
Fairbanks, AK
12.2016 - 06.2018
- Assisted chef to prepare and present food to event guests with strong attention to detail and presentation expertise
- Cleared dishes and glassware quickly following each course
- Prepared dishes for catering events or during high-volume shifts
- Cleaned and organized kitchen stations
- Observed federal and local kitchen safety regulations to prevent food borne illnesses
- Arranged linens and table settings according to seating plan and event theme
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event
- Provided friendly, courteous service to create memorable moments for guests
- Served ice cream at ice cream counter and processed payments using POS system
Education
High School Diploma -
Hutchison High School
Fairbanks, AK05.2018
Skills
- Operations
- Goals and performance
- Strategic planning
- Vendor management
- EMR expertise
- Empower expertise
- Salesforce expertise
- Team Training
- CRM Systems
- Analytical and Critical Thinking
Timeline
Sr Account Manager
Loandepot
10.2021 - 02.2022
Jr Account Manager
Loandepot
10.2020 - 10.2021
Front Desk Receptionist
Southwest Desert Cardiology
04.2019 - 07.2020
Insurance Verification Specialist
McKesson
11.2018 - 04.2019
Catering Assistant
Pike’s Waterfront Lodge
12.2016 - 06.2018
High School Diploma -
Hutchison High School
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