Tori Zink
Halethorpe,MD
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating a warm and inviting atmosphere. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
2
2
years of professional experience
Work History
Hostess
Glory Days Grill
08.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
To-Go Specialist
Glory Days Grill
08.2021 - Current
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Developed and maintained positive relationships with customers to enhance service.
- Retrieved information and performed data entry using appropriate computer programs.
- Processed requests for service from internal and external customers.
Education
High School Diploma -
Catonsville High School
Catonsville, MD06.2023
Skills
- Menu Memorization
- Dining Crew Workflow Optimization
- Phone Inquiries
- Dining Customer Service
- Check Payment Processing
- Seating Assignment Preparation
- Food Preparation and Safety
- Hospitality Service Expertise
Timeline
Hostess
Glory Days Grill
08.2021 - Current
To-Go Specialist
Glory Days Grill
08.2021 - Current
High School Diploma -
Catonsville High School
Similar Profiles
Marciss LawsonMarciss Lawson
Server/Head Bartender at Glory Days GrillServer/Head Bartender at Glory Days Grill
Ashleigh MlinarAshleigh Mlinar
Server at Glory Days GrillServer at Glory Days Grill
Mayjin IdlemanMayjin Idleman
Serving Staff Member at Glory Days GrillServing Staff Member at Glory Days Grill
Jonathan FeliuJonathan Feliu
Assistant General Manager at Glory Days GrillAssistant General Manager at Glory Days Grill
James Ritenour JrJames Ritenour Jr
Delivery Driver at Fence & Deck DirectDelivery Driver at Fence & Deck Direct