Tori E. Miller
Battlefield
Summary
Experienced with guest satisfaction strategies and operational enhancements in hospitality settings. Utilizes leadership skills to ensure smooth team operations and high-quality guest interactions. Track record of implementing effective conflict resolution tactics and strategic planning to improve overall guest experience. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Demonstrated expertise in conflict resolution and team leadership to ensure seamless guest interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience Manager
Clear Sky Resorts
Tropic, UT
04.2024 - Current
- Enhanced guest satisfaction through personalized service and attention to detail.
- Developed and implemented training programs for staff to improve service quality.
- Collaborated with cross-functional teams to optimize operational processes and enhance guest experiences.
- Managed conflict resolution efforts, ensuring swift and effective solutions for guest issues.
- Established partnerships with local businesses to offer exclusive guest packages and promotions.
- Developed relationships with local businesses, resulting in increased referrals and repeat bookings.
- Collaborated with housekeeping and maintenance departments to ensure prompt resolution of room issues affecting the guest experience.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
Camp Concierge
Under Canvas
Bryce Canyon
04.2023 - 10.2023
- Coordinated guest arrivals and departures, ensuring seamless check-in/check-out processes.
- Collaborated and interacted professionally with guests and co-workers
- Helped with all other positions when needed, including housekeeping, serving, laundry and activity planning.
- Developed local area knowledge to provide personalized recommendations for activities and dining options.
- Delivered exceptional guest services, addressing inquiries and resolving issues promptly.
Lifeguard
Prairie View Heights
Springfield, MO.
05.2019 - 10.2022
- Warn swimmers of improper activities or danger, and enforces pool regulations and water safety policy
- Administer first aid in event of injury, rescue swimmers in distress or danger of drowning, and administer CPR or artificial respiration if needed
- Provided valuable swim instruction to patrons of various ages to build confidence, strength and skills in positive learning environment.
- Monitored safety of guests in and around swimming pool.
Hostess
Black Sheep Burgers and Shakes
09.2020 - 01.2022
- First impression as guest entered
- Supported other team members, and performed opening and closing duties as needed.
- Monitored seating area and checked restrooms regularly to keep spotless
- Answered customer questions about hours, seating and menu information
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Coordinated with kitchen staff to ensure timely order delivery and customer satisfaction.
Education
Some College (No Degree) -
Hawaii Pacific University
Honolulu, HIHigh School Diploma -
Kickapoo High School
Springfield, MO05-2021
Skills
- Exceptional communication
- Hospitality and service industry background
- Decision-making
- Planning and implementation
- Client relationship management
- Problem-solving
- Team leadership
- Customer service
- Inventory management
- Staff training and development
- Team motivation
- Employee scheduling
- Graphic design
- Website maintenance
Certification
Lifeguard Certification
CPR/AED Certification
Timeline
Guest Experience Manager
Clear Sky Resorts
04.2024 - Current
Camp Concierge
Under Canvas
04.2023 - 10.2023
Hostess
Black Sheep Burgers and Shakes
09.2020 - 01.2022
Lifeguard
Prairie View Heights
05.2019 - 10.2022
High School Diploma -
Kickapoo High School
Some College (No Degree) -
Hawaii Pacific University