Torneshia Dukes
Little Rock,AR
Summary
Proven Pharmacy Technician with a track record of enhancing workflow and patient satisfaction at UAMS Hospital. Skilled in medication dispensing and customer service, demonstrating exceptional problem-solving abilities and teamwork. Achieved significant improvements in prescription accuracy and efficiency, leveraging pharmacy software proficiency and strong verbal communication. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
UAMS Hospital
02.2023 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Delivered medications throughout the hospital
Pharmacy Technician
Walgreens Boots Alliance
11.2023 - 06.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- refilled prescriptions over the phone for stores throughout the state of Arkansas
Pharmacy Technician
Premier Pharmacy Services
02.2020 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Online Grocery Associate
Walmart
06.2019 - 09.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Order Taker
Dairy Queen Grill & Chill
10.2016 - 06.2019
- Welcomed customers and provided quick and attentive service.
- Effectively communicated with customers to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Accurately performed cash register operations to process and receive payments and issue change.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
Education
High School Diploma -
Hall High School
Little Rock, AR03.2018
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Labeling and Packaging
- Verbal Communication
- Drug Classification Knowledge
- Pharmacy Software Proficiency
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Microsoft Teams
- Microsoft Forms
Certification
- Licensed Pharmacy technician - 7 years
Timeline
Pharmacy Technician
Walgreens Boots Alliance
11.2023 - 06.2024
Pharmacy Technician
UAMS Hospital
02.2023 - 12.2024
Pharmacy Technician
Premier Pharmacy Services
02.2020 - 07.2021
Online Grocery Associate
Walmart
06.2019 - 09.2020
Order Taker
Dairy Queen Grill & Chill
10.2016 - 06.2019
High School Diploma -
Hall High School
- Licensed Pharmacy technician - 7 years
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