Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Torrey Fleming

Pontiac,MI

Summary

Passionate about family and consistent growth, I recognize the significance of culture and teamwork in the workplace. With a long-term career in mind, I thrive on attention to detail and enjoy collaborating with others. My greatest assets are leadership abilities and effective communication skills. Ultimately, the aspiration is to find a career that aligns with passions, allowing me to truly enjoy what is done every day.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Car Sales/ lease consultant

Pure Honda Ferndale
01.2024 - Current
  • Consistently exceeded monthly/quarterly sales quotas
  • Built and maintained strong relationships with customers, resulting in repeat business and referrals
  • Eectively utilized sales techniques to close deals and maximize profits
  • Provided exceptional customer service, including addressing concerns and resolving issues

Concierge/Security Officer

Little Caesars Arena
01.2022 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Monitor the premium areas of the venue and verify ticket authenticity.

Underwriter

United wholesale mortgage (UWM)
01.2024 - 08.2024
  • Verifying assets, loan documents, and client information
  • Provide excellent customer service to all parties
  • Assessing Risk of the loan and explaining loan details
  • Responsible for the approval or denial of loan
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.

Server/Ace trainer/Event ambassador/ Associate recruitment/ manager

Top Golf
10.2019 - 01.2024
  • Manage associates
  • Work in a team to create and build corporate events
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Flight Attendant/ Lead flight attendent

Spirit Airlines
01.2023 - 01.2024
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Construction Intern

Talent Development Coalition/Habitat for Humanity
01.2022 - 12.2022
  • Pre-Apprenticeship training
  • Worked in a team to ensure a safe and clean work site
  • Demolition of outdated, damaged, and defective houses
  • General construction and labor

Caddy/Starter

Orchard Lake Country Club
01.2013 - 12.2020


  • Promoted a positive atmosphere within the golf community by exemplifying exceptional sportsmanship and professionalism.
  • Leveraged local knowledge of the course layout to identify shortcuts or alternative routes that expedited travel between holes without compromising safety or enjoyment for players.
  • Maintained smooth pace of play for golfers on course.
  • Assisted golfers with selecting clubs, choosing strategies and lining up shots.

Lifeguard

Great Wolf Lodge
01.2017 - 12.2018


  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Prevented accidents through regular equipment inspections and maintenance.

Education

Associates of Arts And General Studies - General Studies

Oakland Community College
Auburn Hills, MI
05.2022

Highschool diploma -

West Bloomfield High School
West Bloomfield, MI
01.2017

Skills

  • Teamwork
  • Leadership
  • Communications
  • Public speaking
  • Safety Preparedness
  • Recruitment
  • Negotiation expertise
  • Sales
  • OSHA 30
  • Underwriting
  • First Aid and CPR
  • Asbestos Awareness

Certification

  • OSHA 30
  • First Aid & CPR
  • Asbestos Awareness

Volunteer Experience

  • Dinner for the Needy, 01/01/16, 12/31/20
  • Herrington Elementary, Present
  • Pontiac elementary basketball coach, Present


Timeline

Underwriter

United wholesale mortgage (UWM)
01.2024 - 08.2024

Car Sales/ lease consultant

Pure Honda Ferndale
01.2024 - Current

Flight Attendant/ Lead flight attendent

Spirit Airlines
01.2023 - 01.2024

Concierge/Security Officer

Little Caesars Arena
01.2022 - Current

Construction Intern

Talent Development Coalition/Habitat for Humanity
01.2022 - 12.2022

Server/Ace trainer/Event ambassador/ Associate recruitment/ manager

Top Golf
10.2019 - 01.2024

Lifeguard

Great Wolf Lodge
01.2017 - 12.2018

Caddy/Starter

Orchard Lake Country Club
01.2013 - 12.2020

Highschool diploma -

West Bloomfield High School

Associates of Arts And General Studies - General Studies

Oakland Community College

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Torrey Fleming