Torri Wimbs
Atlanta ,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Patient Care Technician PRN
Piedmont Hospital
10.2022 - Current
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Customer Service Representative
Amazon
10.2016 - 09.2023
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Paraprofessional Assistant Teacher
Cleveland Metro Schools
07.2018 - 12.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Insurance Customer Service Specialist
Allstate Corp
08.2017 - 06.2020
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Advised customers on required information for claim submissions to progress applications.
Lifeguard Manager
YMCA Of Greater Cleveland
02.2010 - 08.2017
- Directed and oversaw maintenance records and incident reports.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Scheduled 20+ lifeguards to provide adequate coverage of pool areas during operating hours.
- Monitored pool area for violations and potential hazardous situations.
- Scheduled, coordinated and conducted in-service training for 20+ lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Education
Bachelor of Science - Speech Pathology
Arizona State University
Tempe, AZ05.2025
Associate of Arts - Liberal Arts And Sciences
Cuyahoga Community College
Cleveland, OH06.2022
Skills
- Consultative Sales
- Conflict Mediation
- De-Escalation Techniques
- Adaptable
- Data Entry
- Information Security
Timeline
Patient Care Technician PRN
Piedmont Hospital
10.2022 - Current
Paraprofessional Assistant Teacher
Cleveland Metro Schools
07.2018 - 12.2022
Insurance Customer Service Specialist
Allstate Corp
08.2017 - 06.2020
Customer Service Representative
Amazon
10.2016 - 09.2023
Lifeguard Manager
YMCA Of Greater Cleveland
02.2010 - 08.2017
Bachelor of Science - Speech Pathology
Arizona State University
Associate of Arts - Liberal Arts And Sciences
Cuyahoga Community College
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