Torri L. Parson
Garfield Heights,OH
Summary
Hardworking and reliable. Service oriented with a strong history of customer service. Proficient with Microsoft Word, Excel, etc. Displays the ability to analyze data and communicate effectively. Exercises flexibility and a positive attitude while handling multiple tasks with accuracy and efficiency. Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.
Overview
19
19
years of professional experience
Work History
Dispatcher
Greater Cleveland Regional Transit Authority
07.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Administrative Assistant fill-in
Greater Cleveland Regional Transit Authority
02.2021 - Current
- Assist in the support of front office staff by providing word processing of correspondence and reports
- Answers incoming calls and direct messages to the correct party
- Assist in prioritizing and managing multiple tasks and competing priorities in servicing requests from senior managers
- Proofread business documents to check spelling, grammar and compliance with office policies
- Gained valuable skills by learning how to create spreadsheets
Dispatcher fill-in
Greater Cleveland Regional Transit Authority
07.2019 - Current
- Verify accuracy of data entered into Hastus
- Distribute and/or adjust operator's daily work assignments
- Assist relief supervisor to ensure a successful shift
- Provide customer service to the public
Bus operator
Greater Cleveland Regional Transit Authority
02.2015 - Current
- Collect fares along prescribed route, assisting riders with payment cards
- Maintain friendly and courteous manner in all customer interactions
- Study route maps to efficiently pick up and drop off passengers
- Check the vehicle to ensure safety
Driver
MedPort, Inc.
06.2014 - 12.2014
- Provided transportation for consumers (with or w/o developmental disabilities) to and from home, workshops, medical visits, dialysis, etc
- Assisted with carrying groceries, etc
Caregiver
Avoy HomeCare, LLC.
11.2005 - 05.2014
- Assisted residents in managing daily living including lifting, bathing, and feeding support
- Encouraged social interaction of clients and participated in activities that encouraged reading, games, and activities
- Provided companionship throughout day, engaging clients in conversation and activities
- Helped clients learn how to take care of themselves by working with their disabilities to find new ways of completing common tasks
- Cooked meals based on nutritional requirements and special diets
- Maintained safe and clean patient environment
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
- Performed routine housekeeping, including making beds, doing dishes, and sweeping
Education
High School Diploma - Basic courses and Business Management
East High School
Akron, OHSkills
- Exceptional Customer Service
- Time Management
- Multitasking
- Flexibility
- Positive attitude
- Problem solving
- Computer skills
- Good communication skills
- Team Leader
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Conflict resolution
- Verbal and written communication
Timeline
Dispatcher
Greater Cleveland Regional Transit Authority
07.2021 - Current
Administrative Assistant fill-in
Greater Cleveland Regional Transit Authority
02.2021 - Current
Dispatcher fill-in
Greater Cleveland Regional Transit Authority
07.2019 - Current
Bus operator
Greater Cleveland Regional Transit Authority
02.2015 - Current
Driver
MedPort, Inc.
06.2014 - 12.2014
Caregiver
Avoy HomeCare, LLC.
11.2005 - 05.2014
High School Diploma - Basic courses and Business Management
East High School
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