Torvonna Bell
Kansas City,Mo
Summary
Detail-oriented Administrative Support Specialist with 10 years of experience in managing and analyzing large datasets. Skilled in organizing data to identify trends that improve reports and publications. Excel in handling high-volume inquiries and resolving issues swiftly, ensuring a positive client experience while fostering collaboration within teams.
Overview
10
10
years of professional experience
Work History
Title Clerk
ACERTUS
Overland Park, KS
08.2025 - 07.2026
- Processed vehicle titles and registrations efficiently to ensure compliance with state regulations.
- Maintained accurate records in title management systems, enhancing data integrity and accessibility.
- Led initiatives to enhance workflow efficiency, resulting in improved customer satisfaction ratings.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Data Entry Clerk
The Reserves Network
Kansas City, MO
07.2024 - 11.2024
- Contributed to operations of Kansas City Board of Election Commission
- Organized, sorted, and checked input data against original documents. to ensure accurate voter records.
- Organized, sorted, and verified input data against original documents for consistency and reliability.
- Scanned and archived documents in database to maintain comprehensive organizational records.
- Entered and maintained accurate data in electronic systems to support operational efficiency.
- Managed high-volume data entry tasks while ensuring data integrity and accuracy.
Office Assistant
Aspen Contracting
Lee's Summit
08.2020 - 05.2024
- Made follow-up calls and emails to insurance and mortgage companies' customers for collections.
- Operated daily in Microsoft office - Word, Excel, Outlook and other programs.
- Managed client data in CRM program and Laserfiche with proficiency.
- Assisted with data entry tasks, including updating spreadsheets, inputting information into databases, and generating reports.
- Coordinated office logistics by scheduling appointments, organizing meetings, and managing incoming and outgoing mail efficiently.
- Supported data entry tasks by updating spreadsheets, inputting information into databases, and generating reports accurately.
- Created final invoices for customers and insurance companies.
Customer Service Specialist
True Accord
Lenexa, KS
10.2019 - 04.2020
- Documented customer payments and correspondence in CRM to support efficient collections resolution.
- Composed targeted collection emails for clients including QVC, American Express, After Pay, and Klarna to enhance recovery efforts.
- Implemented quality control measures to ensure compliance with company standards.
- Demonstrated strong communication skills to effectively convey information and solutions to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Utilized CRM software to document customer interactions and track resolution of issues.
- Addressed customer complaints and resolved issues promptly to improve customer satisfaction.
Administrative Assistant
Carter's Transportation
08.2016 - 09.2019
- Managed office supply inventory and placed orders to ensure availability.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Assisted in payroll preparation using QuickBooks.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Trained new administrative staff on company protocols and software systems, fostering a collaborative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Diploma - Medical Laboratory Science
Hogan Preparatory Academy
Kansas City, MO05-2014
Phelbotomy - Medical Laboratory Science
Wellspring School of Allied Health
Kansas City, MO12-2014
Skills
- Document compliance
- Regulatory compliance
- Filing and data archiving
- Verifying data accuracy
- Error identification
- Report preparation
- Office Software proficiency
- Multitasking
- Attention to detail
- Adaptability
- Relationship building
- Active listening
Timeline
Title Clerk
ACERTUS
08.2025 - 07.2026
Data Entry Clerk
The Reserves Network
07.2024 - 11.2024
Office Assistant
Aspen Contracting
08.2020 - 05.2024
Customer Service Specialist
True Accord
10.2019 - 04.2020
Administrative Assistant
Carter's Transportation
08.2016 - 09.2019
Diploma - Medical Laboratory Science
Hogan Preparatory Academy
Phelbotomy - Medical Laboratory Science
Wellspring School of Allied Health