Tosha Barker
Mio,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the Cannabis industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Leadership/Manager's Assistant
Primitiv Elevated Wellness
Niles , MI
06.2021 - 05.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
High School Diploma -
Buchanan High School
Buchanan, MI05-2003
Skills
- Staff Development
- Strategic Planning
- Expense Tracking
- Policy Implementation
- Marketing
- Operations Management
- Cross-Functional Teamwork
- Time Management
- Customer Relationship Management (CRM)
- Product Management
- Team Leadership
Certification
- Certified Nurses Assistant License MI10102023472947
- CPR Trained and Certified
Timeline
Leadership/Manager's Assistant
Primitiv Elevated Wellness
06.2021 - 05.2022
High School Diploma -
Buchanan High School
- Certified Nurses Assistant License MI10102023472947
- CPR Trained and Certified
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