Tosha Benson
Grand Island,NE
Summary
Dynamic professional with extensive experience in patient care and administrative support at Active Family Chiropractic & Acupuncture. Proven ability in appointment scheduling and conflict resolution, ensuring efficient operations and high patient satisfaction. Skilled in recordkeeping and maintaining confidentiality, consistently enhancing patient experiences through attentive service and effective communication.
Overview
12
12
years of professional experience
Work History
Front Desk Assistant
Active Family Chiropractic & Acupuncture
Hastings, NE
03.2024 - 12.2025
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and confirmed patient appointments and consultations.
- Entered insurance, demographics and health history into patient database.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
In Home Care Aid
Comfort Keepers
Omaha , NE
07.2023 - 10.2025
- Helped clients with mobility issues move safely around their home environment.
- Documented patient status and reported changes in care needs.
- Maintained accurate records of care provided on a daily basis.
- Provided patients and families with emotional support and instruction.
- Organized recreational activities to promote physical activity among clients.
- Responded promptly to requests from patients and families regarding care needs.
- Accompanied clients to doctors' offices or on other trips outside home.
CNA
Good Samaritan Society
Central City, NE
12.2022 - 07.2025
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Sales Associate
A Higher Plane
Grand Island, NE
08.2024 - 04.2025
- Provided accurate information about products, prices and services.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed credit card transactions quickly and securely.
- Computed purchases and received and processed cash or credit payment.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Handled returns and exchanges according to company policies.
- Collected payments and provided accurate change.
Participate Car Aid
Immanuel
Omaha, NE
10.2023 - 03.2024
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Documented activities and recorded information in EMR system.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Provided emotional support to family members during difficult times.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Rehab Specialist/Front Desk Receptionist
Active Family Chiropractic & Acupuncture
Grand Island, NE
02.2021 - 01.2023
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed relevant insurance and other claim forms.
- Encouraged patient participation in activities that promote health and well-being.
- Documented and filed patient health reports and charts.
- Evaluated patient outcomes through tests such as range-of-motion measurements or gait assessments.
- Maintained accurate records of all services rendered to patients according to established protocols.
Deputy Register of Deeds
Merrick County Courthouse
Central City, NE
06.2019 - 01.2021
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Verified document authenticity to process license application.
- Provided customer service by responding to inquiries regarding document processing procedures.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Processed real estate transactions such as mortgages, deeds, liens and releases.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Reviewed and processed documents for recording, ensuring accuracy of information.
Corrections Corporal
Nebraska Department of Corrections
York, NE
09.2017 - 06.2019
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Supervised subordinate staff, providing guidance and instruction on policies and procedures.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Conducted security checks and monitored inmate movement in the facility.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Provided counseling to inmates regarding personal, social, or psychological problems.
CNA
Craig Home Care
Grand Island, NE
01.2014 - 01.2015
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Documented activities and recorded information in EMR system.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided emotional support to family members during difficult times.
- Performed vital sign assessments, such as taking blood pressure and temperature.
Education
High School Diploma -
Central City High School
Central City05-2012
Associate of Science -
Central Community Collage
Grand IslandSkills
- Appointment scheduling
- Time management
- Conflict resolution
- Attention to detail
- Recordkeeping
- Professionalism
Timeline
Sales Associate
A Higher Plane
08.2024 - 04.2025
Front Desk Assistant
Active Family Chiropractic & Acupuncture
03.2024 - 12.2025
Participate Car Aid
Immanuel
10.2023 - 03.2024
In Home Care Aid
Comfort Keepers
07.2023 - 10.2025
CNA
Good Samaritan Society
12.2022 - 07.2025
Rehab Specialist/Front Desk Receptionist
Active Family Chiropractic & Acupuncture
02.2021 - 01.2023
Deputy Register of Deeds
Merrick County Courthouse
06.2019 - 01.2021
Corrections Corporal
Nebraska Department of Corrections
09.2017 - 06.2019
CNA
Craig Home Care
01.2014 - 01.2015
High School Diploma -
Central City High School
Associate of Science -
Central Community Collage
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