Tosha Hays-Jones
Summary
Dedicated professional known for reliability and strong coaching abilities. Experienced in managing high-pressure operations while maintaining a customer-focused approach and enhancing team morale. Committed to driving operational success and employee retention.
Overview
4
4
years of professional experience
Work History
Team Lead
Rolling Hills Hospital
Franklin, TN
10.2023 - Current
- Managed end-to-end floor stock and inventory for 7 inpatient units, ensuring continuous availability of dietary supplies and eliminating last-minute shortages
- Coordinated daily food production and distribution serving an average census of 94 patients per day, meeting strict clinical diet requirements and safety standards
- Recognized for reliability in high-pressure situations and ability to independently manage operations with minimal supervision
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Hostess
Rutledge
Nashville, TN
05.2022 - 10.2023
- Supervised front-of-house operations to ensure exceptional guest experiences and efficient seating arrangements.
- Trained and mentored new host staff on customer service protocols and operational standards.
- Coordinated reservations and waitlists using digital booking systems to optimize table turnover rates.
- Collaborated with kitchen and service teams to maintain smooth communication during peak dining hours.
- Resolved customer inquiries and complaints promptly, fostering a welcoming atmosphere for all patrons.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2026
Skills
- Staff Training & Onboarding
- Workflow Optimization
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Team Lead
Rolling Hills Hospital
10.2023 - Current
Lead Hostess
Rutledge
05.2022 - 10.2023
Bachelor of Science - Business Management
Western Governors University