Toshshea Timmons
Customer service
Buffalo,NY
Summary
Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Self-directed Microsoft Office proficiency Results-oriented Time management Professional and mature Strong problem solver Received consistently positive feedback from managers.
Overview
14
14
years of professional experience
Work History
Supervisor
Dollar General
07.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Cashier Team Lead
Braymiller Market
Buffalo, NY
09.2021 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- I made each customer feel welcomed when they entered the market, always had a smile and great customer service!
Receptionist
Leap For Joy Daycare
Buffalo, Ny
08.2009 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Personal Care Aide
Buffalo , NYVenture Forthe Inc
12.2015 - 07.2016
- Supported patients with customized patient teaching tools
- Frequently commended for maintaining the safety, respect and dignity of residents
- Assist residence with personal needs such as feed prep, housekeeping, shopping, exercising , personal hygiene and grooming.
Customer Service Agent
NYTops Friendly Market
06.2014 - 02.2015
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Prevented store losses using awareness, attention to detail and integrity
- Worked as a team member performing cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
High School Diploma - Business and Law
USASeneca High School
2008
Skills
- Workflow Monitoring
- Technical Proficiency
- Persuasive Negotiations
- Google Docs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Supervisor
Dollar General
07.2023 - Current
Cashier Team Lead
Braymiller Market
09.2021 - 05.2023
Personal Care Aide
Buffalo , NYVenture Forthe Inc
12.2015 - 07.2016
Customer Service Agent
NYTops Friendly Market
06.2014 - 02.2015
Receptionist
Leap For Joy Daycare
08.2009 - 08.2019
High School Diploma - Business and Law
USASeneca High School
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