Toska Hodge
Muskego
Summary
Clinical operations manager with expertise in patient care management and regulatory compliance. Demonstrated success in quality improvement initiatives and clinical leadership, enhancing patient engagement and direct patient care and education. Led teams to achieve measurable goals through effective communication and collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
Vivo Infusion
01.2025 - Current
- Managed patient care and clinical operations across assigned regional locations, ensuring compliance and quality standards.
- Managed the delivery of patient services, maintaining compliance with company policies, accreditation agencies, and State and Federal guidelines.
- Led team management efforts through consistent 1:1s, measurable goal setting, hiring, evaluations, and adherence to company policies for documentation and reporting.
- Cultivated effective communication and collaborative relationships with community partners, staff, physicians, and patients to enhance service delivery.
- Maintained accurate medication knowledge to support inventory control and compliance.
Registered Nurse, Quality Chair
University of Wisconsin – Milwaukee
06.2016 - 01.2025
- Co-chaired quality team, leading quality studies and accreditation efforts while collaborating with multiple committees to drive process improvements.
- Assess, plan, implement and evaluate patients and use of critical thinking with a diverse set of patients.
- Executed tasks independently, applying critical thinking to adhere to protocols and enhance patient care.
- Facilitated phone and walk-in triage, managing patient flow to ensure timely access to care and improve patient satisfaction.
- EKG, allergy injections, lab specimen collection, IV therapy, IM and medication dispensary.
Trauma Coordinator
WHEATON FRANCISCAN HEALTHCARE
St. Francis
09.2013 - 06.2017
- Hospital trauma committee leader, facilitate monthly hospital trauma meetings, coordinate care between departments within St. Francis and transfers to higher level trauma centers.
- Lead quality improvement projects by documenting and analyzing trauma cases.
- Participates in regional and state trauma meetings, handles trauma reporting to state of Wisconsin trauma system.
- Delivered trauma response education and training at St. Francis Hospital to improve team readiness and patient care.
Registered Nurse - Emergency Department
St. Francis Hospital
St. Francis
02.2012 - 06.2017
- Emergency department charge nurse, maintain department flow, staff allocation, work assignments, facilitate anticipated needs for hospital in patient care originating in the emergency room.
- Assessed, planned, implemented, and evaluated care for acutely ill clients requiring rapid stabilization.
- Triage and appropriately place critical versus noncritical patients within the department, while teaching and guiding nursing and EMT students and novice nurses in assessment and psychomotor skills.
- Fostered collaboration among nursing staff during shifts, improving communication and coordination of patient care.
- Psychomotor skills include, IV starts, PO, IM, IV, Subcutaneous routes of medication administration, oxygen supplementation, NG placement, assistance with central line placement, and completion of competencies and maintaining certifications.
Registered Nurse - Emergency Department
AURORA HEALTHCARE
Summit
08.2011 - 02.2012
- Assessed and stabilized acutely ill clients, ensuring timely and effective emergency care.
- Administered oxygen, placed NG tubes, and assisted with central line placements to support critical patient needs.
- Provided immediate care to patients in critical condition in fast-paced environment.
- Collaborated with multidisciplinary team to develop and implement patient care plans.
- Monitored vital signs and administered medications according to hospital protocols.
Registered Nurse, Mental Health
St. Francis Hospital
St. Francis
06.2011 - 02.2012
- Assessed and planned care for mentally ill clients, collaborated with team staff to address patient needs.
- Provided direct patient care in diverse medical settings at a community hospital.
- Administered medications and monitored patient responses for safety and effectiveness.
- Collaborated with multidisciplinary teams to create comprehensive care plans.
Nurse Intern, Emergency Room
St. Francis Hospital
St. Francis
06.2010 - 06.2011
- Coordinated with interdisciplinary teams using critical thinking and prioritization to effectively manage acutely ill clients.
- Performed IV starts, medication administration via PO, IM, IV, and subcutaneous routes, oxygen supplementation, NG placement, and assisted with central line placement, successfully completing all competencies.
- Assisted nursing staff with patient care and daily activities.
- Maintained accurate patient records and documentation in electronic systems.
- Supported administration of medications under supervision of licensed nurses.
Emergency Department Technician II
St. Francis Hospital
St. Francis
06.2008 - 06.2011
- Obtained EKGs, started IVs, applied Orthoglass splints, and inserted urinary catheters to facilitate patient care.
- Assisted medical staff with patient care and comfort in high-pressure situations.
- Monitored vital signs and reported changes to nursing personnel promptly.
- Prepared treatment areas by restocking supplies and maintaining cleanliness standards.
Nursing Coordinator
QUALITY ADDICTION MANAGEMENT & PROFESSIONAL RECOVERY NETWORK
01.2006 - 01.2009
- Performed urine analyses to ensure accurate patient monitoring and maintained medication tracking logs for regulatory compliance.
- Coordinated patient care plans with healthcare teams and families.
- Coordinated patient care plans with healthcare teams and families.
- Managed scheduling for nursing staff and patient appointments.
Residential Counselor
ROGERS MEMORIAL HOSPITAL
01.2003 - 01.2006
- Facilitated individual and group cognitive behavior therapy to support clients' mental health and coping strategies.
- Provided emotional support to residents during daily activities and challenging situations.
- Facilitated group sessions to encourage communication and social skills among residents.
- Monitored resident behavior and reported concerns to clinical staff effectively.
Education
Bachelor of Science - Nursing
Alverno College
Milwaukee, WI05.2011
Skills
- Patient care management
- Care coordination
- Direct patient care
- Clinical leadership
- Quality improvement
- Regulatory compliance
- Patient engagement
Certification
- Registered Nurse, Wisconsin, 2011 - Current
- Basic Cardiac Life Support (BCLS), 2002 - Current
- Trauma Nursing Core Course Provider (TNCC), 2011 - Expired
- Neonatal Resuscitation Program (NRP), 2011 - Expired 2018
- Advanced Cardiac Life Support (ACLS), 2011 - Expired 2018
- Pediatric Advanced Life Support (PALS), 2011 - Expired 2018
- Stroke Certification, 2011 - Expired
Personal Information
Title: Registered Nurse
Timeline
Clinical Operations Manager
Vivo Infusion
01.2025 - Current
Registered Nurse, Quality Chair
University of Wisconsin – Milwaukee
06.2016 - 01.2025
Trauma Coordinator
WHEATON FRANCISCAN HEALTHCARE
09.2013 - 06.2017
Registered Nurse - Emergency Department
St. Francis Hospital
02.2012 - 06.2017
Registered Nurse - Emergency Department
AURORA HEALTHCARE
08.2011 - 02.2012
Registered Nurse, Mental Health
St. Francis Hospital
06.2011 - 02.2012
Nurse Intern, Emergency Room
St. Francis Hospital
06.2010 - 06.2011
Emergency Department Technician II
St. Francis Hospital
06.2008 - 06.2011
Nursing Coordinator
QUALITY ADDICTION MANAGEMENT & PROFESSIONAL RECOVERY NETWORK
01.2006 - 01.2009
Residential Counselor
ROGERS MEMORIAL HOSPITAL
01.2003 - 01.2006
Bachelor of Science - Nursing
Alverno College