Towah "Jessica" Wleh
Independence,MO
Summary
Hardworking, responsible, and dependable individual seeking an entry-level position to enhance knowledge and skills in a company that offers opportunities for growth. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
WFH/Customer Service Representative
AT&T Communications
01.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
- Trained staff on operating procedures and company services.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Direct Support Professional (DSP)
Bethel Home Healthcare
01.2022 - 12.2022
- Provided daily care for individuals, including showering, medication administration, cooking, and cleaning.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Level 1 Med Aide/ Caregiver
Anthology Senior Living
04.2021 - 05.2022
- Assisted residents with daily tasks, including medication administration, cleaning, and personal care.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
Work From Home Customer Service Representative
T-Mobile
03.2019 - 08.2020
- Managed incoming sales calls, set appointments, handled customer inquiries, and provided customer service.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Direct Support Professional (DSP)
CDD
11.2019 - 06.2020
- Provided care for people with disabilities, including cooking, cleaning, laundry, and transportation to appointments.
Dietary Aide
Saint Joseph Place
07.2018 - 03.2019
- Provided customer service and prepared/served food based on residents' nutritional needs.
Part-time Receptionist
Bai Beauty Salon
05.2017 - 10.2018
- Managed appointments, handled payments, and maintained customer relationships.
Cashier
Walmart
06.2016 - 09.2017
- Provided friendly customer service, resolved issues, and operated cash register.
Education
Bachelor of Science - Sociology
Grand Canyon University
AZ01.2025
Diploma -
Ruskin High School
Kansas City, MO01.2017
Skills
- Personal Assistant Experience
- Skilled Nursing Facility Experience
- Communication Skills
- Customer Service
- Computer Skills (Word, PowerPoint, Excel, Email)
- Sales
- Cash Handling
- Supervising Experience
- Customer Relationship Management
- Leadership
- Outside Sales
- Appointment Scheduling
- Transaction Processing
- Process Optimization
- Record preparation
- Customer satisfaction measurement
Certification
- Medication Aide
- CPR/First Aid
- CNA
- Driver's License
- Property & Casualty License
- CPR Certification
- AED Certification
- LMHC
- LPCC
- LPC
- BLS Certification
Assessments
Work style: Reliability, Proficient, 08/01/21
Timeline
WFH/Customer Service Representative
AT&T Communications
01.2023 - 09.2023
Direct Support Professional (DSP)
Bethel Home Healthcare
01.2022 - 12.2022
Level 1 Med Aide/ Caregiver
Anthology Senior Living
04.2021 - 05.2022
Direct Support Professional (DSP)
CDD
11.2019 - 06.2020
Work From Home Customer Service Representative
T-Mobile
03.2019 - 08.2020
Dietary Aide
Saint Joseph Place
07.2018 - 03.2019
Part-time Receptionist
Bai Beauty Salon
05.2017 - 10.2018
Cashier
Walmart
06.2016 - 09.2017
Bachelor of Science - Sociology
Grand Canyon University
Diploma -
Ruskin High School
Similar Profiles
Qustin JohnsonQustin Johnson
Wire Technician at AT&T CommunicationsWire Technician at AT&T Communications
Meredith JonesMeredith Jones
Dispatcher at AT&T CommunicationsDispatcher at AT&T Communications
Javieon J. WilsonJavieon J. Wilson
Sr Field Sales Representative/In-Home Expert at AT&T CommunicationsSr Field Sales Representative/In-Home Expert at AT&T Communications
MaCarmen ArocenaMaCarmen Arocena
Services Operator at AT&T CommunicationsServices Operator at AT&T Communications
Elizabeth DotsonElizabeth Dotson
Camp Counselor at Bartle Scout ReservationCamp Counselor at Bartle Scout Reservation