Towanda Robinson

• Considerable work experience in coordinating administrative support operations, and providing guidance and consultation to management.
• Facilitated internal communication by distributing memos and announcements.
• Provided administrative support for special projects requiring additional resources or attention.
• Reserved and managed meeting room availability.
• Received and distributed mail, letters and packages.
• Procedural Guidelines and Regulations Management Specialist.
• Worked with professionals to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.
• Collaborated with other departments to ensure smooth operations across all areas.
• Maintained filing systems, both electronic and physical, for easy document retrieval.
• Managed multiple responsibilities concurrently while meeting tight deadlines when required.
• Resolved customer complaints in a timely manner in order to maintain positive relationships with clients.
• Demonstrated ability to effectively communicate orally and in writing while building and maintaining impactful working relationships with diverse populations, team members, and stakeholders.
• Developed processes to improve efficiency within the office services department.
• Supported the planning and execution of corporate events and meetings.
• Responded quickly to requests from internal stakeholders regarding their service needs.
• Proven ability to quickly assess urgent needs and deliver high-quality work within tight timeframes, ensuring minimal disruption to my immediate supervisor’s workflow, and meeting fast-paced office demands.
• Ensured that all documents were accurate before submitting them for approval or processing.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Highly skilled in researching and analyzing data from a variety of sources, and determining the validity of information, as well as the proven ability to identify any missing components.
• Demonstrated experience and skill using computers and related software, including Microsoft Office Suite applications (Word, Excel, PowerPoint), CIP, MVIP, web-based database management, Oracle, and MS Outlook.

Booking and issuance of policies and endorsements for divisions such as Small Business, General Casualty, Excess Casualty, Excess Casualty Express, Environmental, Energy, Sports and Entertainment, Health Care, Allied Health, and Manufacturers and Contractors.

Review, process, and analyze incoming Broker of Record/Agent of Record letters.

Provide appropriate clearance for submissions, as requested by the broker.

Process renewals for submissions in a timely manner.

Process rush requests for both policies and endorsements.

Trains new employees on booking and issuance of policies, endorsements, and submission clearance.

Prepare and process policies and endorsements for issuance in accordance with binders and underwriters' instructions.

Excellent communication skills, both verbally and in writing, with underwriters when requesting predetermined documentation from the broker required for rating, quoting, binding, and policy issuance.

Prepare spreadsheets for large binding projects and policies.

Calculate total premiums to include Hired and Non-Owned Auto Liability, Employee Benefits Liability, Terrorism Acceptance, and Cyber Liability.

Demonstrated ability to prepare time-sensitive documents and reports in a timely and efficient manner.

Proven proofreading abilities, attention to detail, grammatical and punctuation errors, and confidentiality of all reports, documents, and transcripts.

Proven ability to work under minimal to no supervision.

Proven proficiency in data entry, word processing, email, calendar functions, and electronic file maintenance.

Demonstrated ability to manage electronic paper, electronic files, and record collections.