Summary
Overview
Work History
Education
Skills
Timeline
Generic

Towanna Byrd

Coffeyville,KS

Summary

Motivated and detail-oriented professional with strong collaborative and independent work skills. Quick learner with a passion for hands-on tasks and public engagement. Proven ability to adapt to various environments and deliver results efficiently.

Overview

11
11
years of professional experience

Work History

Retail Sales Specialist

O'Reilly Auto Parts
09.2022 - Current
  • Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
  • Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
  • Consistently met or exceeded individual sales goals while contributing to overall store success.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Developed strong relationships with customers, resulting in repeat business and loyalty.
  • Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
  • Maintained a well-organized and visually appealing store environment for optimal customer experience.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new staff members on company policies, procedures, and best practices for retail sales success.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

Direct Support Worker

Windsor Home Health
09.2020 - 03.2022
  • Set up and run dialysis machine
  • Transport to and from Dr's appointments
  • Take and log vitals
  • General cleanup

Bartender

Vfw Post 1022
08.2019 - 03.2022
  • Receive and make customers orders
  • Clean and sanitize dishes, utensils and counters
  • Receive and exchange money
  • Close establishment

Paintline Lead

Grandview Products
12.2014 - 08.2018
  • Order and receive parts
  • Load/unload paint line
  • Use sanders, saws and staplers
  • Spray stain, seal and topcoat

Education

GED - undefined

Independence Community College
Independence, KS
07.2012

Cna certification - undefined

Coffeyville Vo-Tech
Coffeyville, KS
11.2008

Skills

  • Technical skills
  • Client support

Timeline

Retail Sales Specialist

O'Reilly Auto Parts
09.2022 - Current

Direct Support Worker

Windsor Home Health
09.2020 - 03.2022

Bartender

Vfw Post 1022
08.2019 - 03.2022

Paintline Lead

Grandview Products
12.2014 - 08.2018

GED - undefined

Independence Community College

Cna certification - undefined

Coffeyville Vo-Tech

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