Toya L Henderson
JAMAICA
Summary
Results-driven professional skilled in office organization and client relations. Expertise in crisis management and data input streamlines operations and enhances document retrieval. Proven ability to foster efficient workflows and improve office efficiency while delivering exceptional service.
Overview
35
35
years of professional experience
Work History
Office Coordinator
Rochdale Village Inc.
Jamaica
09.2024 - Current
- Coordinated office operations to ensure efficient workflow across departments.
- Streamlined office supply organization and maintained inventory for daily operations.
- Established paper and electronic filing systems to enhance document retrieval.
- Collaborated with staff to improve overall office operations and efficiency.
- Assisted visitors by guiding them to the correct areas or staff members.
- Followed up on customer inquiries via phone and email promptly.
- Documented daily activities in report logs for senior management review, facilitating operational changes to address process gaps.
Bank Teller
SunTrust Bank
Port Charlotte
06.2015 - 08.2017
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Delivered exceptional service with a friendly approach, contributing to increased customer retention and acquisition.
- Maintained strict adherence to banking regulations and standards.
- Prepared official checks, money orders, and certified checks efficiently.
- Documented transactions in software, ensuring compliance with recordkeeping requirements and supporting operational integrity.
- Upheld confidentiality guidelines according to bank policies.
Customer Service Manager
Walmart
Port Charlotte
11.2013 - 05.2015
- Directed team of customer service professionals, ensuring quality monitoring and performance motivation.
- Resolved escalated customer issues, ensuring effective support and maintaining high customer satisfaction.
- Managed complex escalations to uphold high levels of customer satisfaction.
- Established and nurtured relationships to strengthen customer rapport and loyalty.
Correctional Officer
NYC Department of Corrections
New York City
02.1991 - 03.2011
- Maintained accurate records and drafted detailed reports on offender movements and rule violations to support facility management.
- Conducted inmate headcounts to ensure facility security and order.
- Led inquiries and investigations into incidents, compiling necessary reports.
- Assisted law enforcement in developing criminal and civil cases by providing essential information and reports from incident investigations.
- Cultivated trust-based relationships with inmates and staff to foster a cooperative environment and improve communication.
- Operated control room equipment including intercoms, alarms, and lighting systems.
- Processed and booked incoming individuals into prisons.
Education
High School -
Springfield Gardens High School
New York06.1983
Skills
- Office organization
- Scheduling
- Data management
- File organization
- Customer needs assessment
- Client relations
- Crisis management
- Interpersonal communication
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Office Coordinator
Rochdale Village Inc.
09.2024 - Current
Bank Teller
SunTrust Bank
06.2015 - 08.2017
Customer Service Manager
Walmart
11.2013 - 05.2015
Correctional Officer
NYC Department of Corrections
02.1991 - 03.2011
High School -
Springfield Gardens High School