Job Search Status
Open to workDesired start date: Flexible
Open To Work
Toya Russell, MHRM
Columbus,Ohio
Work Preference
Summary
Human resources expert skilled in benefits administration and employee coaching. Combines strong interpersonal skills with a comprehensive understanding of HR processes, delivering exceptional support and fostering collaboration within teams.
Overview
16
16
years of professional experience
Work History
Scheduler II
OSUP
Columbus, OH
07.2023 - Current
- Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues, and associated testing.
- Become a subject matter expert, understanding the medical procedure, preparations, and equipment to determine appropriate appointment needs and provider preferences.
- Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
- Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
- Utilize Finesse phone software and EPIC appointment software systems to facilitate patient interactions.
- Work with callers to resolve complex problems by gaining understanding of large-scale operational processes.
- Help promote a culture of positivity and teamwork across the Radiology team.
HR Specialist
McGraw- Hill Edu. Inc.
Columbus, OH
03.2022 - 05.2023
- Delivered HR counsel and coaching to employees and management, enhancing understanding across multiple business lines.
- Educated employees and managers on Workday functionality, including onboarding and time-off requests.
- Responded urgently to HR shared services inquiries using tools like Workday, ServiceNow, and Kronos.
- Advised management on associate issues, ensuring compliance with FMLA, COBRA, LOA, and DOL reporting requirements.
- Supported talent acquisition with hiring tracking reports and new hire onboarding processes.
- Managed employee benefits programs, resolving inquiries to improve employee satisfaction.
HR Service Center Coordinator
Chipotle
Columbus, OH
11.2021 - 02.2022
- Served as first point of contact for managers and staff, addressing general and complex inquiries about benefits, payroll, I9, and onboarding via case management system (ServiceNow).
- Educated and trained employees and managers on Workday functionality, enhancing understanding of onboarding, time off requests, promotions, and terminations.
- Delivered excellent customer experience through effective communication and strong problem-solving skills, resolving inquiries efficiently.
Human Resources Assistant
Columbus City Schools
Columbus, OH
03.2021 - 11.2021
- Responded to inquiries and aids prospective and current substitute teachers on a variety of personnel-related matters including the hiring process, substitute teacher licensure's, fingerprinting requirements, and placement of Substitute Teacher schedules and classifications.
- Processed and screens applicants to be employed as classified, certificated, or contract employees; ensures all hiring requirements have been met including licensure's, fingerprinting, etc.
- Conducts onboarding activities, scheduling interview appointments and assisting applicants in completing and submitting a variety of forms related to employment processing, education requirements and background checks.
PUA Customer Service Representative
Ohio Department of Job and Family Services
Columbus, OH
07.2020 - 11.2020
- Answered COVID-19 income-related calls regarding eligibility and processed unemployment insurance claims by applying knowledge of federal and state laws and departmental policies.
- Recorded and transmitted actions on unemployment claims to ensure accurate determination of monetary benefits issuance.
- Performed fact-finding and investigated claims issues to identify appropriate actions for timely claim resolution.
Bus. Assistant, HR Support Services
CalculatedHire, OhioHealth
Columbus, OH
03.2019 - 11.2019
- Provided First point of contact for HR support to employees by responding to questions related to policies and procedures such as (Life events, births, deaths).
- Provided guidance acting as a liaison to internal/external departments and vendors in support of associate benefit plans.
- Used mid-level knowledge of various HR functions to assist with accurate and prompt responses to simple-to-moderate inquiries.
- Provided administrative support to HR team members.
HR Contractor
Tailored Management/Randstad
Columbus, OH
05.2017 - 09.2018
- Responded to phone and email inquiries from associates regarding benefits plans, timekeeping, payroll issues, and health service issues.
- Provided information on available options, eligibility, and enrollment for short-term and long-term disability.
- Communicates open enrollment periods and responds to inquiries.
- Worked in human resources department and/customer service center for documenting leave management, timekeeping, employee relations and HR related business practices through HRIS system PeopleSoft, Workday, and KRONOS.
HR Direct Service Coordinator
LBrands
Reynoldsburg, OH
11.2016 - 01.2017
- Provided 1st level functional support to associates and managers using the web application, online or the automated IVR phone application to complete their transactions.
- Assisted associates and managers calling HR Direct to complete Personal data, Job data and Benefit- Compensation related data in HR Access intranet.
- Entered HR and payroll data transactions and inquiries using PeopleSoft HR applications software.
Case Manager
Franklin County Department of Job
Columbus, OH
05.2010 - 11.2016
- Interviewed clients to assess needs and eligibility for TANF, Disability Assistance, Medicaid, and Food Assistance by telephone to secure employment or volunteer requirements for State of Ohio Food Assistance and Medicaid mandates.
- Coordinated with community resources to connect clients with necessary support services.
- Gather and document personal information, financial and employment information verifications, and other documentation as required by program rules and guidelines.
- Facilitated group workshops to educate clients on available job resources and skills training.
Education
Masters of - Human Resources Management
DeVry Univ. Keller Graduate School of Management
Columbus, OHBachelor of Arts - Liberal Studies/ Business Psychology
Otterbein University
Westerville, OHSkills
- HRIS management
- Human Resources management
- Interpersonal communication
- Employee relations
- Microsoft Office (Word, Outlook, Microsoft Teams, Zoom)
- Customer support
Timeline
Scheduler II
OSUP
07.2023 - Current
HR Specialist
McGraw- Hill Edu. Inc.
03.2022 - 05.2023
HR Service Center Coordinator
Chipotle
11.2021 - 02.2022
Human Resources Assistant
Columbus City Schools
03.2021 - 11.2021
PUA Customer Service Representative
Ohio Department of Job and Family Services
07.2020 - 11.2020
Bus. Assistant, HR Support Services
CalculatedHire, OhioHealth
03.2019 - 11.2019
HR Contractor
Tailored Management/Randstad
05.2017 - 09.2018
HR Direct Service Coordinator
LBrands
11.2016 - 01.2017
Case Manager
Franklin County Department of Job
05.2010 - 11.2016
Masters of - Human Resources Management
DeVry Univ. Keller Graduate School of Management
Bachelor of Arts - Liberal Studies/ Business Psychology
Otterbein University