Summary
Overview
Work History
Education
Skills
Timeline
Generic

TOYA THAMES

Lansing

Summary

Results-driven professional with a proven history of delivering high-quality work & achieving company objectives. Strong communication & teamwork skills enhance collaboration & service delivery. Committed to continuous learning and professional growth, contributing to organizational success.

Overview

15
15
years of professional experience

Work History

Manager (Seasonal Position)

Atax Services
Oak Forest
10.2024 - Current
  • Developed strategies to minimize client's overall tax liabilities while staying within the boundaries of applicable law.
  • Identified opportunities for clients to reduce their tax burden through deductions or credits.
  • Trained staff members in proper procedures for filing returns and preparing documents required by the IRS.

Concierge / Marketing

Wyndham Vacations Ownership Co.
10.2018 - 11.2019
  • Provide services to hotel guests such as booking reservations giving recommendations to restaurants, activities going on in the city for guests to take advantage of and giving directions.
  • Lead generation- Approach guests with free giveaway incentives inviting them to our vacation ownership presentation. Booked tours for sales consultants in hopes that they will invest in our vacation ownership program. *Signed up 8-10 clients week for tours.
  • Collected and analyzed required documentation received from guests to see if they qualify for presentation.

Student Loan Debt Counselor

National Student Loan Rescue
08.2013 - 10.2016
  • Provided consultation services to students who were facing challenges with their student loan debt.
  • Calculated their income to get them a more affordable payment and processed their paperwork.
  • Worked as a third-party representative for the client to negotiate an agreement with the collection agency to get them out of default and/or wage garnishment, putting their loans back in good standing.

Sales and Leasing Consultant

Rent Smart Chicago
Chicago
04.2010 - 09.2012
  • Advertised available properties through various outlets such as newspapers and online listings sites.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Developed marketing strategies to attract new tenants
  • Processed applications and collected security deposits after conducting background checks and verifying references.

Education

AABA - Business Management

American InterContinental University
Buckhead, GA
11.2009

Skills

  • Licensed Realtor
  • Customer service and support
  • Property marketing and leasing
  • Social media management
  • Lead generation techniques
  • Effective communication

Timeline

Manager (Seasonal Position)

Atax Services
10.2024 - Current

Concierge / Marketing

Wyndham Vacations Ownership Co.
10.2018 - 11.2019

Student Loan Debt Counselor

National Student Loan Rescue
08.2013 - 10.2016

Sales and Leasing Consultant

Rent Smart Chicago
04.2010 - 09.2012

AABA - Business Management

American InterContinental University

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