Trace Coville
Montgomery,TX
Summary
I'm an IT Technician with 3+ years of experience in hardware, software, networking, and data security. Strong team player, problem solver, and committed to ongoing skill development to meet industry challenges.
Overview
7
7
years of professional experience
Work History
IT Technician
Grizzly's Pits
03.2021 - 08.2023
- Provided technical support and assistance to end-users, ensuring the smooth operation of computer systems, hardware, and software.
- Installed, configured, and maintained hardware such as desktops, laptops, servers, and peripherals.
- Diagnosed and repaired hardware issues, replaced faulty components, and performed upgrades as needed.
- Ensured proper functioning of network equipment, including routers, switches, and cables.
- Troubleshot and resolved software-related problems, including compatibility issues and errors.
- Assisted users with software installation, setup, and usage.
- Monitored and maintained network infrastructure, including LAN and WAN connections.
- Assisted with account creation, password resets, and access permissions.
- Implemented and managed data backup solutions to safeguard critical information.
- Researched and recommended cost effective IT equipment and software purchases.
Part Time IT Technician
Westfork
05.2016 - 08.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
Skills
- Hardware installation, maintenance, and troubleshooting
- Software installation, configuration, and support
- Customer-focused with the ability to provide technical assistance in a user-friendly manner
- Networking setup and troubleshooting (LAN/WAN)
- Operating system installation and administration
- Knowledge of computer peripherals and components
- Data backup and recovery procedures
- Excellent communication and interpersonal skills
Timeline
IT Technician
Grizzly's Pits
03.2021 - 08.2023
Part Time IT Technician
Westfork
05.2016 - 08.2019
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