TRACE LUCAS
Wilmington,NC
Summary
Retail district manager with multi-unit leadership experience in high-volume environments. Skilled in store operations, merchandising execution, inventory control, shrink reduction, KPI analysis, budgeting, and team development. Proven ability to improve operational performance, enforce compliance, and deliver strong customer satisfaction.
Overview
16
16
years of professional experience
Work History
District Manager
Circle K (NC/SC)
Wilmington, North Carolina
12.2020 - Current
- Multi-unit retail operations management across NC/SC.
- Tracked key performance indicators for sales analysis and performance improvement.
- Inventory management, vendor coordination, and shrink reduction.
- Loss prevention training and cash handling oversight.
- Reviewed budgets and controlled costs to drive profitability.
- Merchandising execution and store standards compliance.
- Workforce planning and store manager development.
- Resolved customer service issues to enhance client satisfaction and protect brand integrity.
Customer Relations Manager
Debbie's Staffing
01.2014 - 01.2020
- Coordinated customer service operations and resolved issues to maintain high service standards.
- Facilitated client communication, addressing inquiries and providing timely support to enhance customer satisfaction. and relationship management.
- Analyzed processes and identified trends to implement improvements in service delivery.
- Performance evaluation and reporting.
- Workforce management and staffing coordination.
Owner
Mezzy's Pizzeria
01.2011 - 01.2014
- Financial reporting, budgeting, and cost control.
- Managed daily operations and scheduled staff to ensure efficient workflow.
- Coordinated inventory control and managed vendor relationships to optimize supply chain.
- Delivered customer service and maintained quality assurance to enhance client satisfaction.
- Designed marketing materials for promotional campaigns.
Education
High School Diploma -
Trumbull High School
Skills
- Multi-unit operations
- KPI analysis
- Performance metrics
- Inventory control
- Loss prevention
- Retail budgeting
- Merchandising compliance
- Staffing strategies
- Talent development
- Team building practices
- Decision-making
- Policies and procedures
- Customer service
- Customer relations
- Problem solving
- Effective communication
- District growth management
- Budget preparation
- Staff recruiting
Personal Information
Title: Retail District Manager
Timeline
District Manager
Circle K (NC/SC)
12.2020 - Current
Customer Relations Manager
Debbie's Staffing
01.2014 - 01.2020
Owner
Mezzy's Pizzeria
01.2011 - 01.2014
High School Diploma -
Trumbull High School