Trace McClenen
Austin,TX
Summary
Results-driven leader with a strong background in retail and rope access environments. Trained teams on safety compliance and operational efficiency, fostering collaboration and enhancing problem-solving skills. Specialized in navigating high-pressure situations, delivering effective communication and mentoring to elevate team performance.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Retail Sales Specialist
Recreational Equipment Inc.
Austin, TX
12.2016 - Current
- Assisted customers with product selection and provided expert knowledge on outdoor gear.
- Managed inventory levels and organized merchandise displays to enhance shopping experience.
- Conducted product demonstrations to educate customers on features and benefits of equipment.
- Trained new staff on sales techniques, product knowledge, and company policies effectively.
- Maintained an organized work environment to ensure efficient customer service.
- Attended trade shows, conferences and other events related to the retail industry.
Rope Access Technician
Squeegee Squad
Austin, Texas
02.2026 - 05.2026
- Operated specialized equipment for high-altitude maintenance and repair tasks.
- Conducted rope access inspections to ensure safety compliance and enhance operational efficiency.
- Collaborated with team members to safely execute complex rigging procedures, improving overall project execution.
- Monitored adherence to safety protocols during operations to maintain a secure work environment.
Rope Access Supervisor
Highpoint Access
Dallas, Texas
10.2024 - 01.2026
- Trained and mentored staff on safety protocols and operational procedures.
- Supervised daily operations, enhancing workflow and productivity across the team.
- Monitored employee productivity, delivering constructive feedback and coaching to improve performance.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with management on process improvements for enhanced efficiency.
- Coordinated inventory management, ensuring optimal stock levels and organized workspace.
- Complied with company policies, objectives and communication goals.
Rope Access Technician
Highpoint Access
Dallas, Texas
11.2023 - 09.2024
- Operated specialized equipment for high-altitude maintenance and repair, ensuring compliance with safety standards.
- Collaborated with team members to execute complex rigging procedures, enhancing operational safety and efficiency.
- Conducted rope access inspections for safety compliance and operational efficiency.
- Assisted in emergency response drills, improving team readiness for potential rescue scenarios.
Retail Sales Lead
Recreational Equipment Inc.
Austin, Texas
01.2018 - 11.2023
- Led daily retail operations and ensured team alignment with store goals.
- Collaborated with management to create strategies that improved customer engagement.
- Trained new staff on customer service techniques and product knowledge.
- Mentored employees to effectively manage complicated sales, complex issues, and difficult customers.
Physician Shadow
Carl R. Darnall Army Medical Center
Killeen, Texas
06.2016 - 06.2017
- Shadowed specialists during surgeries, acquiring knowledge of surgical techniques and protocols.
- Participated in patient rounds, contributing to discussions and gaining insights into medical decision-making.
- Observed physician-patient interactions, noting communication techniques and bedside manner.
- Observed clinical practices to improve patient engagement. patient examinations and treatment plans, enhancing understanding of clinical practices.
Cashier and Stocker
HEB Grocery Store
Round Rock, TX
01.2016 - 12.2016
- Processed customer transactions efficiently and accurately at a busy grocery store.
- Handled cash, credit, and debit payments following store policies.
- Provided exceptional customer service by utilizing active listening and engagement skills.
- Coordinated with team members to maintain operations during peak hours.
- Learned roles of other departments to provide coverage and keep store operational.
Resident Advisor
Barry University Housing Department
Miami Shores, FL
09.2013 - 06.2016
- Responded to crisis situations quickly to maintain calm and assess required assistance.
- Guided residents through academic and personal challenges to enhance their well-being.
- Mediated conflicts between residents, promoting a harmonious living environment.
- Enforced housing policies and procedures to maintain a safe living environment.
- Coordinated community-building events to foster social engagement among residents.
- Actively participated in departmental training sessions designed to increase knowledge base of RA role expectations.
Office Assistant
Barry University Housing Department
Miami Shores , FL
08.2013 - 05.2016
- Coordinated administrative tasks for housing applications and addressed student inquiries to ensure timely processing.
- Processed housing contracts and ensured compliance with university policies.
- Communicated with diverse populations to promptly resolve issues and enhance service quality.
- Managed office supplies and maintained inventory to support seamless office operations.
Education
Bachelor of Science - Pre-Professional Biology
Barry University
Miami, FL05-2016
Skills
- Sales strategy
- Training and mentoring
- Team collaboration
- Safety compliance
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Employee mentoring
Certification
- SPRAT II
- CPR Certified
- First Aid Certified
- OSHA 30
- MEWP Scissor/Boom Lift Type 3 Group A&B Certified
Custom Section 1
- David Park-SPRAT III, (310) 701-2165
- Spencer Dowding- SPRAT II, (512) 584-6822
- John Simmons- REI Store Manager, (512) 800-9386
Timeline
Rope Access Technician
Squeegee Squad
02.2026 - 05.2026
Rope Access Supervisor
Highpoint Access
10.2024 - 01.2026
Rope Access Technician
Highpoint Access
11.2023 - 09.2024
Retail Sales Lead
Recreational Equipment Inc.
01.2018 - 11.2023
Retail Sales Specialist
Recreational Equipment Inc.
12.2016 - Current
Physician Shadow
Carl R. Darnall Army Medical Center
06.2016 - 06.2017
Cashier and Stocker
HEB Grocery Store
01.2016 - 12.2016
Resident Advisor
Barry University Housing Department
09.2013 - 06.2016
Office Assistant
Barry University Housing Department
08.2013 - 05.2016
Bachelor of Science - Pre-Professional Biology
Barry University