TRACEY DE JAGER
Kissimmee
Summary
Results-driven, hands-on professional with a proven cross-functional leadership and management track record, dedicated to achieving key performance objectives. Highly skilled in fostering collaboration with both internal teams and external partners to deliver exceptional customer service and satisfaction. Adept at building and maintaining strong client relationships, ensuring long-term retention and organizational success.
Overview
34
34
years of professional experience
Work History
District Manager
Compass Group – Chartwells, East Division
07.2015 - Current
- Cultivate strong relationships with business partners across campuses and the district to drive collaboration and operational success
- Analyze business trends to develop sales growth strategies, control expenses, and present innovative solutions, reducing campus food waivers by 35% YOY
- Manage $ 48M in annual revenue, achieving a 5.25% year-over-year improvement in PBO and reducing safety penalties by 42% YOY
- Monitor financial, operational, HR, and customer service metrics, holding teams accountable for meeting and exceeding performance goals
- Foster a culture of exceptional service, empowering associates to deliver memorable customer experiences that position dining facilities as premier destinations
- Implement consistent performance management practices, including annual appraisals, coaching, and development plans
- Support open communication across the district through quarterly business reviews (QBRs) and leverage social media to enhance storytelling and brand visibility with clients
- Collaborate with marketing, design, safety, finance, and other divisions to enhance operational efficiency and execute special projects
- Served as Co-Chair ( 2017-2020)for DIAC Education Sector increased participation, hosted live meetings company wide
- Partnering with HR to Pilot as beta sites the 4-Box HiPo Framework for hourly associates.
Resident District Manager
Compass Group - Chartwells - FAU
01.2012 - 06.2015
- Managed $15M in annual revenue and expense projections across 27 units, full-service dining rooms, and a 30,000-seat stadium, ensuring financial accuracy and growth
- Led a team of 18 salaried managers, 250 full-time hourly associates +150 part-time associates, driving operational excellence and team engagement
- Maintained full P&L accountability, conducted weekly inventory reviews and cash-handling audits, and accurately forecasted food costs and PBO to meet financial targets
- Ensured compliance with company policies regarding hiring, scheduling, conflict resolution, and performance management; served as a beta site for the successful 'YOU FIRST' initiative rollout
- Coordinated high-profile catering events for university leadership, including the President and VIP guests, ensuring flawless execution and superior service
- Collaborated with the Marketing team to develop and implement marketing plans, ensuring timely execution of new programs and promotional initiatives
- Facilitated year-round training for directors, managers, supervisors, and unit leads to enhance skill development and operational knowledge
- Managed daily client communications, responding to evolving requirements and ensuring alignment with strategic objectives
Director of Operations
Compass Group - Chartwells - FAU
01.2008 - 12.2011
Director of Retail
Compass Group - Chartwells - FAU
02.2005 - 12.2007
General Manager of Operations
Boston Market
03.2004 - 01.2005
District Manager
Compass Group – Kagiso Khulani
02.2000 - 04.2003
Sales Manager
Basset Ice Cream Company
01.1993 - 01.2000
Conference / Events Manager
Business Presentation Center
01.1991 - 12.1992
Education
Associate of Arts - Food & Hospitality Management
Wits University
South AfricaAssociate of Arts - Culinary Arts
Wits University
South AfricaSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Goal setting and performance metrics
- Operations management
- Customer relations
- Multi-unit management
- Team development
- Conflict management
- Business and operations analysis
Accomplishments
Professional Highlights and Achievements
2019 -BAS National Award- Exceptional Leadership- Diversity & Inclusion
2018- BAS SE Division – District Manager
2016- BAS National Award- 3rd place District Manager
2015- Six Jewel National Runner up - DIAC
2009- Attained Center for Excellence at FAU
2008- BAS SE Division- Manager of the year
Timeline
District Manager
Compass Group – Chartwells, East Division
07.2015 - Current
Resident District Manager
Compass Group - Chartwells - FAU
01.2012 - 06.2015
Director of Operations
Compass Group - Chartwells - FAU
01.2008 - 12.2011
Director of Retail
Compass Group - Chartwells - FAU
02.2005 - 12.2007
General Manager of Operations
Boston Market
03.2004 - 01.2005
District Manager
Compass Group – Kagiso Khulani
02.2000 - 04.2003
Sales Manager
Basset Ice Cream Company
01.1993 - 01.2000
Conference / Events Manager
Business Presentation Center
01.1991 - 12.1992
Associate of Arts - Food & Hospitality Management
Wits University
Associate of Arts - Culinary Arts
Wits University
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