Tracey DiSimone
Lawrence,KS
Summary
Dedicated and hardworking individual with years of experience in the retail industry, seeking to transition into the accounting field. Known for punctuality, flexibility, and cross-training capabilities. Proven ability to adapt to various roles and responsibilities, ensuring efficient and effective operations. Eager to leverage strong work ethic and commitment to excellence in a new career path.
Overview
10
10
years of professional experience
Work History
Service Advocate
Target Corporation
Lawrence, KS
11.2018 - Current
- Guest Service Excellence - Demonstrated a service culture prioritizing guest experience by delivering high service standards.
- Welcoming Environment - Authentically greeted guests, observed their needs, and tailored interactions based on body language and verbal cues.
- Engagement and Assistance - Engaged with guests to understand their specific needs, and provided knowledgeable assistance on tools, products, and services.
- Efficient Transactions - Scanned and bagged items efficiently, minimized wait times, and maintained accuracy in compliance with food safety standards.
- Promotions and Loyalty Programs - Informed guests about brand launches, store activities, and benefits of Target Loyalty programs, assisting with sign-ups.
- App and Fulfillment Services - Guided guests on using the Target App and fulfillment services, including Order Pick Up and Drive Up.
- Returns and Issue Resolution: Managed returns, partnered with leaders to resolve issues, and de-escalated negative situations while following policies.
- Clean and Safe Environment: Maintained a clean work area, stocked supplies, and adhered to safety and compliance standards.
- Support Services: Assisted with Cash Office processes including cash management.
Slot Attendant
Alamo Casino TA-Petro
Sparks, NV
09.2016 - 10.2018
- Customer Assistance - Provide exceptional guest service on the slot floor, assisting guests with questions and explaining game rules.
- Machine Maintenance - Manage and maintain slot machines, ensuring they are operational and clean. Perform minor maintenance tasks such as unlocking machine doors, clearing jams, replenishing paper, and resetting machines.
- Cash Handling - Handle cash transactions, including payouts and ticket redemption. Verify and pay jackpot winnings, and complete required paperwork.
- Security and Compliance - Supervise the gaming area to ensure compliance with casino regulations and maintain a secure and welcoming environment.
- General Support - Assist players with machine issues, process jackpots, and provide general guidance about casino policies.
Cocktail Server & Bar Tender
ALAMO Casino TA-Petro
Sparks, NV
04.2014 - 09.2016
- Greet guests, and take beverage orders from the cocktail servers, or directly from guests.
- Check the identification of guests who appear to be under the age of 27 to verify the age requirements for the purchase of alcohol.
- Enter or communicate orders into the system through the Bartender, ensuring transmission is verified.
Collect payment for drinks served, and balance all receipts. - Demonstrate a thorough knowledge of food and beverage products, menus, and promotions.
- Receives and maintains proper cash accountability in the cash register for the shift. Ability to check out the register and prepare the shift report properly. Complete cash transaction logs accurately. Balance bank at the end of shift.
- Perform drop and count procedures in accordance with company regulations and departmental policies.
- Knows and follows safety guidelines, and is alert to and reports potentially unsafe situations caused by employees and guests.
- Assists managers in training other employees. Willingly helps other employees when needed.
- Upholds company standards. Notifies the manager of positive and negative feedback from customers.
Follows all security guidelines and procedures to prevent theft and vandalism of Company assets. - Perform other job-related duties as assigned.
Education
Associate of Science - Accounting
Southern New Hampshire University
Manchester, NH09-2024
Skills
- Guest Relations
- Customer Service
- Financial Transactions
- Cash handling experience
- Detail Oriented
- Computer Skills
- Inventory Monitoring
- Basic accounting
- Report Preparation
- Performing diagnostics
- Recordkeeping skills
- Quick Learner
- Problem-solving aptitude
- Analytical Skills
Languages
English
Professional
Filipino
Professional
Affiliations
- Active Church Volunteer - REVCITY, Lawrence, KS
Accomplishments
- GPA - 4.0
References
References available upon request.
Timeline
Service Advocate
Target Corporation
11.2018 - Current
Slot Attendant
Alamo Casino TA-Petro
09.2016 - 10.2018
Cocktail Server & Bar Tender
ALAMO Casino TA-Petro
04.2014 - 09.2016
Associate of Science - Accounting
Southern New Hampshire University
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