Tracey Gatchel
Huber Heights,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Overnight Coach
Walmart
Huber Heights, Ohio
11.2025 - Current
- Engaged with customers to ensure a positive shopping experience and resolve concerns.
- Supported team with daily operational tasks and addressed customer service inquiries to enhance workflow.
- Fostered a positive and motivational environment to boost team morale and cohesion.
- Mentored team members in order to build confidence and foster a supportive environment.
- Offered constructive feedback during check-ins to elevate team performance and effectiveness.
- Supported training initiatives for new employees on store policies and procedures.
- Monitored store cleanliness and organization to meet company standards.
- Worked with management to optimize product displays and ensure adequate inventory levels.
- Utilized point-of-sale systems efficiently for transactions and returns processing.
- Participated in safety training sessions to uphold workplace safety protocols.
- Executed disciplinary measures to maintain workplace standards.
Automotive Coach
Walmart
Huber Heights, Ohio
06.2024 - 11.2025
- Guided associates in customer service best practices, resulting in enhanced customer satisfaction.
- Mentored team members to build confidence and foster a supportive environment, contributing to team cohesion.
- Trained team members on operational procedures and safety protocols.
- Facilitated onboarding sessions for new employees to ensure smooth integration.
- Conducted regular team meetings to promote communication and engagement, strengthening team relationships.
- Monitored inventory levels and assisted in restocking merchandise.
Digital Team Lead
Walmart
Huber Heights, OH
08.2023 - 06.2024
- Led team members, ensuring timely completion of tasks to meet high standards of quality.
- Managed team schedules to optimize labor resources and shift coverage.
- Delegated daily tasks to team members to optimize group productivity.
- Boosted team morale through recognition programs and celebrations of team successes.
- Trained new team members on procedures and best practices.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Coordinated communication between departments, improving workflow efficiency.
- Conducted regular quality checks on merchandise displays and customer service.
- Resolved customer inquiries and complaints promptly with effective solutions.
- Resolved escalated customer complaints or queries promptly and efficiently.
Digital Personal Shopper
Walmart
Huber Heights, Ohio
06.2021 - 12.2023
- Curated personalized shopping experiences for customers using online tools.
- Identified customer needs through targeted questioning and provided tailored product recommendations.
- Assisted customers in selecting products based on preferences and needs.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Cultivated strong customer relationships, enhancing loyalty and encouraging repeat purchases.
- Managed customer inquiries through chat, email, and phone communications.
- Streamlined order fulfillment processes, ensuring timely delivery and improved customer satisfaction.
- Assisted customers in navigating store layout to enhance their shopping experience. to foster positive experiences.
Overnight Team Lead
Walmart
Huber Heights, Ohio
12.2022 - 08.2023
- Supervised overnight team activities, enhancing operational efficiency.
- Led and mentored overnight team members, fostering a collaborative work environment.
- Scheduled staff shifts and assigned duties, ensuring optimal coverage at all times.
- Trained new employees on safety protocols, job duties, and customer service standards.
- Trained new associates on safety procedures and operational standards.
- Evaluated employee performance against established goals and standards regularly.
- Monitored workflow, productivity, and customer service levels.
- Coordinated stocking and inventory management for product availability.
- Maintained inventory control systems for all products received or shipped out during shift.
- Assisted in resolving customer inquiries and concerns promptly.
- Resolved conflicts between staff members or customers in a professional manner.
- Maintained cleanliness and organization of the sales floor and backroom.
- Conducted regular equipment checks to ensure safe working conditions.
- Executed disciplinary actions to maintain a productive work environment. in compliance with company policies and regulations.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Employee training
- Team management
- Performance evaluation
- Safety protocols
- Inventory management
- Staff scheduling
- Conflict resolution
- Effective communication
- Problem solving
- Team building
- Leadership development
- Energetic personality
- Ethics and integrity
References
References available upon request.
Timeline
Overnight Coach
Walmart
11.2025 - Current
Automotive Coach
Walmart
06.2024 - 11.2025
Digital Team Lead
Walmart
08.2023 - 06.2024
Overnight Team Lead
Walmart
12.2022 - 08.2023
Digital Personal Shopper
Walmart
06.2021 - 12.2023
Penn Foster Career School