Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Horn

Ruskin,FL

Summary

Results-driven Product Manager with extensive experience in leading cross-functional teams, developing, and launching innovative products for both large financial institutions and startups. Proven ability to adapt to rapidly changing environments and deliver impactful solutions that align with business goals. Adept at managing the full product lifecycle from strategic planning and roadmap development to execution and iteration. Passionate about leveraging customer insights and data to prioritize and evolve products that drive growth, optimize processes, and enhance customer satisfaction. Known for navigating ambiguity and delivering high-impact results in fast-paced, dynamic settings.

Overview

14
14
years of professional experience

Work History

Vice President, Senior Product Manager

JP Morgan Chase
08.2023 - Current
  • Developed and implemented end to end solutions for two new payment rail offerings for alias-based payments in the US and Canada that added new revenue.
  • Created and managed product strategy, roadmap, and commercialization
  • Collaborated with other Products, Sales, Analytics, and Design teams to recognize key growth areas, resulting in launch of product enhancements to deliver for client business expansion.
  • Supervised a team of Product Analysts to streamline the product development process, resulting in launch of 5 enhancements in 2024
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

Digital Product Manager

Pen Fed Credit Union
08.2022 - 08.2023
  • Responsible for the backlog of existing online and mobile experiences supporting Deposits stakeholders to build out the new experience on a modern technology stack
  • Represented the member’s voice and stakeholders to ensure that the experience provided value to the member while aligning with the Deposits strategy
  • Collaborated closely with the Product team, External Vendors, User Interface Design, Technology, and Marketing to deeply understand business priorities and members’ needs to deliver a best-in-class member experience

Vice President, Pricing Transformation Product Manager

JP Morgan Chase
04.2020 - 08.2022
  • Designed and implemented a strategic roadmap for a new sales price modeling tool, securing Senior Leadership approval and decommissioning the legacy system.
  • Led a team of product managers to execute the roadmap, resulting in a 30% decrease in pricing complexity and improved product profitability.
  • Delivered detailed analyses to support the roadmap and published KPIs, offering stakeholders insights into direct and indirect user adoption rates of the new platform.
  • Utilized data to streamline transition processes and enhance efficiency.

Vice President, ACH Product Manager

JPMorgan Chase
01.2018 - 04.2020
  • Developed business plans and recommendations to senior management related to ACH electronic payments.
  • Participated in early engagement with potential clients, provided guidance to resolve client issues, and spoke at NACHA's virtual conference in 2020 on how to use data to reduce fraudulent payments.
  • Coordinated the launch of multiple new and enhanced features that increased revenue and client satisfaction, including providing Artificial Intelligence to reprocess ACH transactions, reducing client collection efforts

Vice President, Merchant Services

JPMorgan Chase
03.2017 - 01.2018
  • Worked closely with 45 Product Managers as well as Operational & Servicing teams to shape go to market readiness, including targeted campaigns tailored for each product/client.
  • Developed standard procedures and additional collateral materials to ensure effective and efficient deployment of 12 product releases and presented statuses to Senior Leadership through monthly presentations.

Senior Manager, Operations

American Express
08.2015 - 01.2017
  • Provided end to end ownership of marketing operations including setting standards, measuring performance, and reporting results
  • Analyzed processes to identify hand-offs, gaps, and potential failure points against customer expectations and regulations
  • Liaised with Marketing, General Counsel Office, Risk Operations, Compliance, and Internal Audit to address any concerns with a methodology or recent discoveries

Senior Manager, IT Operations

American Express
03.2014 - 08.2015
  • Managed a team of Production Support Analysts performing triage and coordination of remediation and resolution for over 3,900 technical issues reported
  • Utilizing Agile methodology, coordinated Scrum teams to schedule development work for bugs in appropriate sprints and releases based on severity of the issue
  • Championed platform hardening related to direct deposit features for products on the Serve Network
  • Coordinated over 20 work streams to increase performance, monitoring, and reduction of breakage

Director, Risk & Information Management

American Express
01.2011 - 03.2014
  • Managed Risk Operations team responsible for Risk, Fraud, Dispute, and Collection processes
  • Product Managed technical and operational changes to improve functionality to reduce expenses and increase customer satisfaction
  • Supported the launch of new prepaid products, Serve and Bluebird by developing policies and over 50 procedures for Risk Operations
  • Managed projects relating to Risk Operations such as reducing ACH hold times, processing money transfers through the STAR network, Merchant & Charity Onboarding process, and Dispute redesign

Education

Bachelor Of Science - Mathematics

Salisbury University
Salisbury, MD

Project Management

Villanova University
Villanova, PA

Skills

  • Product Management & Project Management: Agile, Scrum, Backlog Refinement, Product Roadmaps, Creating and Executing Test Cases, User Interface Design
  • Data & Analytics: Tableau, Microsoft Office (especially Excel), User Adoption, KPIs, OKRs
  • Tools: JIRA, Confluence, ServiceNow, Swagger, Postman
  • Leadership & Collaboration: Team Development, Cross-Functional Teams, Stakeholder Management

Timeline

Vice President, Senior Product Manager

JP Morgan Chase
08.2023 - Current

Digital Product Manager

Pen Fed Credit Union
08.2022 - 08.2023

Vice President, Pricing Transformation Product Manager

JP Morgan Chase
04.2020 - 08.2022

Vice President, ACH Product Manager

JPMorgan Chase
01.2018 - 04.2020

Vice President, Merchant Services

JPMorgan Chase
03.2017 - 01.2018

Senior Manager, Operations

American Express
08.2015 - 01.2017

Senior Manager, IT Operations

American Express
03.2014 - 08.2015

Director, Risk & Information Management

American Express
01.2011 - 03.2014

Project Management

Villanova University

Bachelor Of Science - Mathematics

Salisbury University

Similar Profiles

CREATE PROFILE
Tracey Horn