Tracey Jones
Madison Heights,MI
Summary
Dynamic Office Manager with a proven track record at Happy's Pizza/Savvy Sliders Franchise LLC, excelling in vendor engagement and conflict management. Spearheaded event coordination, boosting attendance by 30%, and fostered strong customer relations. Known for exceptional organizational skills and a commitment to enhancing team dynamics.
Overview
23
23
years of professional experience
Work History
Office Manager
Happy's Pizza/Savvy Sliders Franchise LLC
03.2016 - Current
Office Manager/Event Planner
Happy's Pizza/Savvy Sliders Franchise LLC
03.2016 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Utilized social media to promote events and increase attendance.
- Established working relationships with clients by organizing various events.
Messenger Clerk/Receptionist
Canon Business Process Services
10.2010 - 03.2016
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Followed company policies and procedures during shift.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Receptionist
Somat Engineering
09.2001 - 12.2008
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
No Degree - Communications
Wayne County Community College
Detroit, MISkills
- Staff hiring
- Vendor engagement
- Billing
- Clear oral/written communication
- Organizational skills
- Training and coaching
- Office administration
- Scheduling and calendar management
- Report preparation
- Team bonding
- Event coordination
- Conflict management
- Budgetary planning
- Data entry
- Mail handling
- Customer service
- Customer relations
Additional Information
Notary Public
Timeline
Office Manager
Happy's Pizza/Savvy Sliders Franchise LLC
03.2016 - Current
Office Manager/Event Planner
Happy's Pizza/Savvy Sliders Franchise LLC
03.2016 - Current
Messenger Clerk/Receptionist
Canon Business Process Services
10.2010 - 03.2016
Receptionist
Somat Engineering
09.2001 - 12.2008
No Degree - Communications
Wayne County Community College
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