Tracey Klima
GREAT BEND
Summary
Dynamic Patient Financial Services Representative with a proven track record at the University of Kansas Health System, excelling in posting payment compliance and enhancing patient satisfaction. Recognized for meticulous attention to detail and effective problem-solving, successfully reducing errors through proactive communication. Committed to delivering exceptional work in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Patient Financial Services Representative
University Of Kansas Health System
09.2019 - Current
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Posting Payments accurately, and timely.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
Store Manager
Zip Stop
09.2012 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Claflin High School
Claflin, KS05-2004
Skills
- Customer service
- HIPAA compliance
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Organizational skills
Timeline
Patient Financial Services Representative
University Of Kansas Health System
09.2019 - Current
Store Manager
Zip Stop
09.2012 - 09.2019
High School Diploma -
Claflin High School
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