Catalina Sheridan
East Hartford
Summary
Results-oriented medical secretary specializing in front office skills and team leadership skills. Talented Senior Medical Secretary Team Leader adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused, and organized teams. Motivated and collaborative with exceptional analytical thinking and problem-solving abilities. Top efficiency, accuracy and productivity in busy managed-care environment.
Overview
5
5
years of professional experience
Work History
Medical Administrative Secretary
Women's Health Group
Hartford, CT
09.2021 - Current
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Served as liaison between healthcare providers and patients'' families, ensuring clear communication regarding treatment plans and progress updates.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Collaborated with insurance companies to resolve billing issues promptly, minimizing financial burden on patients.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Assisted with medical coding and billing tasks.
Patient Service Coordinator
Hartford Healthcare
Newington, USA
02.2020 - 09.2021
- Company Overview: Merged with Newington Internal Medicine Primary Care, LLC
- Ensures efficiency and positive patient experience
- Juggles multiple task and demands in fast-paced environment
- Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patient
- Registers arriving patients
- Answers incoming calls, evaluates priority, and directs calls appropriately according to urgency
- Schedules new patient appointments
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
- Applies knowledge of insurance requirements to create seamless patient experience
- Merged with Newington Internal Medicine Primary Care, LLC
Education
Associates Degree - Office Technology
Goodwin College
East Hartford, CT01.2004
High School Diploma -
Hartford Public High School
Hartford, CT01.2001
Skills
- Data entry efficiency
- Administrative support
- Inventory coordination
- HIPAA compliance
- Documentation ICD-10 coding experience
- Patient scheduling proficiency
- Medical terminology expertise
- Healthcare billing
- Patient scheduling
- Works well independently
Timeline
Medical Administrative Secretary
Women's Health Group
09.2021 - Current
Patient Service Coordinator
Hartford Healthcare
02.2020 - 09.2021
High School Diploma -
Hartford Public High School
Associates Degree - Office Technology
Goodwin College
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