Tracey Lowry
Denton,TX
Summary
Outgoing medical professional with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
12
12
years of professional experience
Work History
Office Manager
Advanced Eye Care Center
Denton, TX
10.2021 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Implemented and maintained electronic record management system.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
Billing Manager
Advanced Eye Care Center
Denton, TX
03.2013 - Current
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Medical Receptionist
Advanced Eye Care Center
Denton, TX
05.2012 - 03.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
Medical Receptionist
The Heart Center Of North Texas
Denton, TX
09.2010 - 05.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Alvarado High School
Alvarado, TX05.1999
Skills
- Honesty and Integrity
- Multitasking and Prioritization
- Diligent Follow Through
- Methodical and Organized
- Attention to Detail
- Handling Customer Complaints
- Schedule Coordination
- Staff Development and Training
- Motivational Leadership
- Friendly and Relatable
Timeline
Office Manager
Advanced Eye Care Center
10.2021 - Current
Billing Manager
Advanced Eye Care Center
03.2013 - Current
Medical Receptionist
Advanced Eye Care Center
05.2012 - 03.2013
Medical Receptionist
The Heart Center Of North Texas
09.2010 - 05.2012
High School Diploma -
Alvarado High School