Tracey Spencer
Chicago,IL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Tricoci salon & Spa
07.2019 - Current
- Develop, coordinate, and enforce systems, policies, procedures, and standards including initiating internal and external communications
- Establish and achieve budgets and financial goals by running and tracking daily reports
- Exceptional negotiation and relationship building skills
- Solid knowledge of industry health and safety standards
- Maintains quality service by enforcing exceptional customer service standards, analyzing, and resolving any problems and always enforcing ways of improvement
- Plan and coordinate client events in location
- Assisting in producing over $5 million
- Enhanced Hydrafacial service sales by $30 thousand in one year
- Voted Best Salon and Spa in Bloomingdale in 2022
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Salon Manager - Lead Hairstylist
Ratner Companies
01.2019 - 07.2019
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Evaluated employee performance through close observation and performance rubrics.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
Spa Manager
Xsport Fitness
05.2017 - 01.2019
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Led spa tours for new members to familiarize guests with services provided.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Recorded product sales into spa's weekly income report.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Coordinated special events, attracting new clients and boosting overall sales.
Education
Associates Degree - Business
Triton College
River Grove, ILCertification - Wedding & Event Planning
Triton College
Skills
- Sales Promotion
- Policy Development and Enforcement
- Facility Management
- Quality Assurance
- Employee Scheduling
- Leadership and team building
- Account Management
- P&L Management
- Staff hiring
- Training and coaching
- Microsoft Office proficiency
- Hiring and Onboarding
Certification
Cosmetology License
Groups
Chairman - Schaumburg Business Association
Awards
2022 Best Salon in Bloomingdale
Timeline
General Manager
Tricoci salon & Spa
07.2019 - Current
Salon Manager - Lead Hairstylist
Ratner Companies
01.2019 - 07.2019
Spa Manager
Xsport Fitness
05.2017 - 01.2019
Associates Degree - Business
Triton College
Certification - Wedding & Event Planning
Triton College
Cosmetology License
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