Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tracey Nease

Naples

Summary

Detail-oriented public safety telecommunicator with expertise in call prioritization and crisis management. Proven ability to enhance emergency response through effective communication and teamwork.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Certified 911 Public Safety Telecommunicator

Adams County Department Of Emergency Services
Gettysburg, PA
06.2021 - 12.2025
  • Operated advanced communication systems to efficiently relay critical information to first responders.
  • Monitored emergency calls, prioritizing incidents based on urgency and resource availability.
  • Provided accurate information to callers, ensuring calm and effective communication during high-stress situations.
  • Collaborated with law enforcement and emergency services to coordinate response efforts for various emergencies.

Law Firm Secretary (part Time as Needed)

Law Offices Nathaniel W Boyd
York, PA
10.2001 - 09.2025
  • Managed daily scheduling for attorneys, ensuring optimal use of time and resources.
  • Coordinated communication between clients and legal staff, enhancing client relations and service delivery.
  • Maintained accurate legal records, ensuring compliance with regulatory requirements and firm policies.
  • Streamlined office procedures, improving efficiency in document processing and retrieval.

Golf Pro Shop Manager

Sterling Oaks Country Club
Naples Fl
09.2017 - 07.2020
  • Managed daily operations of pro shop, ensuring high standards of customer service and product availability.
  • Implemented promotional strategies to increase sales and boost member participation in events.

Homemaker

Self-employeed
Naples, FL
07.2000 - 09.2017

Operations Coordinator

Continental Airlines
Newark NJ
04.1996 - 04.1999

Coordinated all aspects of daily flight operations. Duties included crew coordination for Refueling, Weather, Aircraft Maintenance , inbound and outbound crew communication , Air traffic control for delays ect.

Education

Tourism And Travel

Wilma Boyd Career School
Pittsburgh, PA
03-1996

High School Diploma -

Edison Highschool
Edison, NJ
06-1995

Skills

  • Call prioritization
  • Teamwork orientation
  • Computer-aided dispatch
  • Public safety awareness

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • CPR
  • APCO Certification
  • EFD
  • EPD

Timeline

Certified 911 Public Safety Telecommunicator

Adams County Department Of Emergency Services
06.2021 - 12.2025

Golf Pro Shop Manager

Sterling Oaks Country Club
09.2017 - 07.2020

Law Firm Secretary (part Time as Needed)

Law Offices Nathaniel W Boyd
10.2001 - 09.2025

Homemaker

Self-employeed
07.2000 - 09.2017

Operations Coordinator

Continental Airlines
04.1996 - 04.1999

Tourism And Travel

Wilma Boyd Career School

High School Diploma -

Edison Highschool