TRACEY PAIGE
GAFFNEY,SC
Summary
Dedicated and reliable professional with over 20 years experience in medical billing and coding. Proven ability to build relationships with patients and staff.
Overview
22
22
years of professional experience
Work History
PAS
Spartanburg Regional Medical Center
Gaffney, SC
03.2004 - Current
- Developed training materials for new staff, fostering a culture of continuous learning and support.
- Monitored compliance with healthcare regulations, ensuring adherence to best practices and policies.
- Mentored junior PASS Workers, providing guidance on case management strategies and effective service delivery.
- Analyzed feedback from patients to identify areas for service enhancement, driving quality improvement efforts.
- Managed caseloads efficiently by prioritizing tasks based on urgency and importance levels without compromising service quality or timeliness standards adherence.
- Maintained accurate records of participant progress, enabling timely adjustments to care plans as needed.
- Improved PASS Worker program efficiency by streamlining processes and procedures.
- Provided ongoing training and coaching for new staff members, ensuring continuous quality improvement within the team.
- Documented data and completed accurate updates to case records.
- Used interactive visuals and static worksheets to teach each student algebra and writing techniques.
Sales Associate PART TIME
Belk Department Store
Gaffney, SC
04.2009 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in product displays, ensuring merchandise was visually appealing and accessible.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Trained new associates on sales techniques and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Business Administration
ISOTHERMAL COMMUNITY COLLEGE
Forest City, NCCERTIFIED MEDICAL CODER - MEDICAL
PRACTICE MANAGEMENT INSTITUTE
Spartanburg, SC10-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
Timeline
Sales Associate PART TIME
Belk Department Store
04.2009 - Current
PAS
Spartanburg Regional Medical Center
03.2004 - Current
Business Administration
ISOTHERMAL COMMUNITY COLLEGE
CERTIFIED MEDICAL CODER - MEDICAL
PRACTICE MANAGEMENT INSTITUTE
certified medical coder
I am responsible for handing all coding charges that come to my office. I provide update coding information to providers.