Summary
Overview
Work History
Skills
References
Timeline
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Tracey Roach

Summary

Hospitality professional with proven track record in leading teams to deliver exceptional customer service. Expertise in staff training, customer relations, and maintaining operational excellence.

Overview

6
6
years of professional experience

Work History

Server

Bb's
12.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Lead Server

River & Post
07.2019 - 12.2022
  • Managed high volume dining periods with effective time management.
  • Oversaw daily operations of service team and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Developed strong relationships with guests, fostering loyalty and trust.
  • Answered customer questions, recommended items, and recorded order information.

Hostess

Ruth's Chris Steakhouse
05.2019 - 12.2019
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Answered customer questions about seating and menu information.
  • Confirmed reservations and updated records as needed.

Skills

  • Stress Management
  • Conflict Resolution
  • Critical Thinking
  • Leadership
  • Attention to Detail
  • Exceptional Communication
  • Relationship Building

References

Jonas Loh | bb's

(904) 306-0100


Ted Hayes | River & Post

(904) 575-2366


Ryan Simigran | Ruth's Chris

(904) 396-6200


Timeline

Server

Bb's
12.2022 - Current

Lead Server

River & Post
07.2019 - 12.2022

Hostess

Ruth's Chris Steakhouse
05.2019 - 12.2019

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Tracey Roach