TRACEY ROSS
Attleboro,MA
Summary
Dynamic Restaurant Manager with a robust background in management and operations, focused on driving excellence in leadership roles. Recognized for fostering strong team collaboration and adaptability while consistently delivering measurable results. Expertise in strategic planning, staff development, and enhancing operational efficiency provides a solid foundation for success. Reliable problem-solver, adept at navigating the challenges of fast-paced environments while maintaining high standards of service.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Assistant General Manager
Angelos Palace Pizza
Cumberland, RI
05.2026 - Current
- Led operational strategy to enhance guest satisfaction and operational efficiency.
- Developed training programs for staff to improve service delivery and employee retention.
- Collaborated with management to implement budgetary controls and optimize resource allocation.
- Streamlined communication processes between departments, resulting in improved workflow efficiency.
- Handled cash accurately and prepared deposits.
- Led operational strategy to enhance resident satisfaction and operational efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
ASSISTANT GENERAL MANAGER
Erickson Living
Hingham, MA
09.2020 - 04.2026
- Coordinated staff activities and ensured adherence to club policies and standards.
- Directed daily activities and staff management for two restaurants in each clubhouse, focusing on operational efficiency and customer service excellence.
- Evaluated daily employee morale, ensuring consistent engagement levels of approximately 75 across all operational areas.
- Directed comprehensive coaching and development, organizing full schedules for nearly 10 distinct positions.
- Achieved accurate monthly profit and loss assessments for food and beverage sectors. Streamlined liquor inventory ordering processes, enhancing supply chain efficiency. Delivered timely updates to weekly menus through Infor and enterprise systems. Guaranteed daily time clock accuracy in Kronos, minimizing payroll discrepancies. Trained new team members, fostering a collaborative work environment.
- Advised management on operational improvements, resulting in increased staff morale and enhanced customer satisfaction ratings.
- Implemented training initiatives to enhance skills and readiness of future supervisors for advancement opportunities.
- Directed daily activities at Linden Ponds, a community providing independent living for more than 1,300 individuals.
ASSISTANT GENERAL MANAGER
AppleAmerican Group
Walpole, MA
08.2016 - 03.2020
- Previously served as the Assistant General Manager for the Walpole location.
- Previously served as the Assistant General Manager for the North Dartmouth location for eight months, starting in August 2016.
- Oversee between 12-20 personnel that include front and back of house and also have experience filling in as kitchen manager, when needed.
- Tasks include weekly and monthly Profit/Loss, food and liquor inventory, ordering of food/beverage, team member training, initial hiring processes, weekly scheduling, cleanliness programs and weekly/daily contests to promote sales drivers.
- Sales in our store have risen between 18-30 percent monthly compared to last year, due to promotions of various food and drink items.
- Provide daily coaching and development of front of house schedules, consisting of 3 different positions.
ASSISTANT MANAGER
Ruby Tuesdays
Swansea, MA
05.2004 - 07.2016
- Served as the Assistant General Manager for the Swansea location.
- Previously served as the Assistant General Manager for the Johnston, RI; Attleboro, MA; and East Greenwich, RI locations.
- Oversaw 15-25 personnel that includes front and back of the house.
- Tasks included weekly and monthly Profit/Loss, food/liquor inventory, order food/beverage, team member training, initial hiring processes, weekly scheduling, weekly/daily contest to promote sales drivers, and cleanliness program.
- Provided daily coaching and development of full house schedules consisting of 8 different positions.
- Supported current management team to improve and restructure the running of the business that resulted in exceeding company sales drivers, maintaining proper staffing, decreased turnover, and improving overall location image.
- Realigned Front of the House with corporate standards of service excellence.
- Restructured current hourly training program to achieve the Company's nonnegotiable expectation of service.
- Flawless execution of brand vision by modeling expected behavior, coaching best practices to ensure quality of products, and excellent guest service.
- Improved moral and guest experience through inspiring the current team to embrace the importance of great business practices.
- Improved time management skills, scheduling practices, team building, and selection processes.
- Mastered the basic skills of management during MIT training and assisted in promoting and training five 'Manager In Training'.
Education
High School Diploma -
South Aiken High Schol
Aiken, SC05-1999
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Operations oversight
- Budget control
- Human resources
- Sales forecasting
- Vendor relationship management
Certification
ServSafe Exp 2029
Allergen Awareness Exp 2029
Timeline
Assistant General Manager
Angelos Palace Pizza
05.2026 - Current
ASSISTANT GENERAL MANAGER
Erickson Living
09.2020 - 04.2026
ASSISTANT GENERAL MANAGER
AppleAmerican Group
08.2016 - 03.2020
ASSISTANT MANAGER
Ruby Tuesdays
05.2004 - 07.2016
High School Diploma -
South Aiken High Schol