Traci Baytop
Camden,NJ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cooper University Hospital
10.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
CUSTOMER SERVICE REPRESENTATIVE
Checkers
10.2018 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CUSTOMER SERVICE REPRESENTATIVE/GAME ROOM ATTENDANT
Chuck E. Cheese
06.2018 - 08.2018
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted with ticket redemption and provided prize selection to customers.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Operated point of sale terminal to complete customer transactions.
Education
MEDICAL ASSISTANT CERTIFICATE - PROGRAM
CAMDEN COUNTY COLLEGE
High School Diploma -
CAMDEN HIGH SCHOOL
06.2019
Skills
- Human Anatomy and Physiology
- Completing Insurance Forms
- EMR Systems
- Patient Feeding
- Case Management
- Restocking Lab Supplies
- Direct Patient Care
- Medical Terminology
- Electrocardiography
Roles And Responsibilities
- Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Assisted customers by providing information and resolving their complaints.
- Answered customers' questions, and provide information on procedures or policies.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Recorded details of attendance, sales, receipts, reservations, or repair activities.
- Provided information about facilities, entertainment options, and rules and regulations.
- Monitored activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
- Sold and Served refreshments to customers.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Certification
- MEDICAL ASSISTANT CERTIFICATE
Location
Camden, NJ
Certification Medical Assistant - Date
09/2020
High School Diploma - Date
06/2019
Coursework
- Anatomy
- Physiology
- Clinical Office Procedures
- Diagnostic Procedures
- Hematology
- Verbal and Written COmmunication
- Computer Skills
- Customer Service
- Knowledge of Safety and Sanitation
- Knowledge of Basic medical Procedures
Personal Information
Title: PROGRAM PROGRAM PROGRAM PROGRAM
Timeline
Medical Assistant
Cooper University Hospital
10.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Checkers
10.2018 - 01.2020
CUSTOMER SERVICE REPRESENTATIVE/GAME ROOM ATTENDANT
Chuck E. Cheese
06.2018 - 08.2018
MEDICAL ASSISTANT CERTIFICATE - PROGRAM
CAMDEN COUNTY COLLEGE
High School Diploma -
CAMDEN HIGH SCHOOL
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