Traci Davis
805 Mill Pond Drive,AL
Summary
Attentive and detail oriented seeking a full-time or part-time position that will benefit from my experience, knowledge, and positive interaction skills.
Overview
13
13
years of professional experience
Work History
Owner
Ready Hands LLC
01.2020 - Current
- Owner and operator of Ready Hands LLC residential and commercial cleaning company
Licensed4 -40 Customer Service
Allstate
01.2017 - 06.2020
- Assisted customers with their insurance and financial service's needs
- Providing excellent customer service by processing payments and report claims
- Conducting needs based on policy reviews and updating policies
- Cross-selling existing customers with other Allstate products
- Review files, records and other documents to obtain information regarding a claim
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Mario's Painting Office Assistant
01.2014 - 01.2017
- Answered phone calls and directed to appropriate staff
- Opened all incoming mail and distributed to recipients
- Inputted all sales expenses and sent monthly expenses to accountant
- Cross referenced vendor statements and submitted monthly payments
- Filled and made copies of checks
- Made follow up calls on pending proposals
- Retrieved customer services issues and distributed them to Operations Manager
- Emailed sales representatives to remind them on meeting and lunch's with vendors/property managers
TZ Insurance Agent
01.2012 - 01.2014
- Provided the best customer service care to customers
- Helped convert potential customers into policyholders
Education
High School - undefined
Cornerstone Christian High School
Fort Myers, FL01.2013
Skills
- CSR
- Call Center Experience
- Customer Care
- Cold Calling
- Sales
- Telemarketing
Timeline
Owner
Ready Hands LLC
01.2020 - Current
Licensed4 -40 Customer Service
Allstate
01.2017 - 06.2020
Mario's Painting Office Assistant
01.2014 - 01.2017
TZ Insurance Agent
01.2012 - 01.2014
High School - undefined
Cornerstone Christian High School
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