Traci Marshall
Carrollton,TX
Summary
I am a highly determined individual looking to expand my career in the field of business administration in various environments. I ensure to use my expertise in business to consumer and strategic planning to surpass a company's standard.
Overview
9
9
years of professional experience
Work History
Server
Texas Card House
10.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Trainer
Bucks Cabaret
10.2020 - 07.2022
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Server Team Lead
Razzoo's Cajun Cafe
08.2017 - 02.2020
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
Residential Assistant
Tarleton State University Campus Life
03.2015 - 05.2016
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Collaborated with property management team to develop marketing materials for prospective tenants, resulting in increased occupancy rates.
Education
BBA - Economics
University of North Texas
Denton, TX07.2018
Skills
- Effective Communication
- Interpersonal Skills
- Analytical Thinking
- Organization
Timeline
Server
Texas Card House
10.2022 - Current
Server Trainer
Bucks Cabaret
10.2020 - 07.2022
Server Team Lead
Razzoo's Cajun Cafe
08.2017 - 02.2020
Residential Assistant
Tarleton State University Campus Life
03.2015 - 05.2016
BBA - Economics
University of North Texas
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