Traci Maupin
North Chesterfield,VA
Summary
Aspiring Registered Nurse currently enrolled in the ADN Nursing Program at Brightpoint Community College, with a strong background in patient coordinating and care, scheduling, and administrative tasks. Seeking a position to maintain/improve my skills and knowledge to provide excellent patient care in a healthcare setting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Commonwealth Pediatrics
Richmond, VA
09.2021 - 09.2022
- Performed administrative duties such as maintaining patient records and verifying insurance coverage.
- Assisted in the preparation of patient bills by verifying insurance coverage and calculating charges.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Acted as liaison between physicians, staff members, patients, families, and third party payers.
Patient Coordinator
Virginia Family Dentistry
Short Pump, VA
02.2021 - 07.2021
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Assisted with the development of efficient office procedures for improved workflow.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Coordinated patient appointments and maintained appointment schedule.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
Server
Hooters Inc.
Midlothian , VA
04.2015 - 10.2015
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
Server/Corporate Trainer
Tilted Kilt
Prince George, VA
06.2012 - 10.2015
- Trained new employees, providing guidance and support to ensure effective job performance.
- Organized shifts to create a smooth and efficient work environment.
- Greeted patrons and provided excellent customer service.
- Collected payments and handled financial transactions accurately.
- Created team-building incentives to enhance teamwork and collaboration.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Nursing
Brightpoint Community College
Chester, VA 12-2025
High School Diploma -
Thomas Dale High School
Chester, VA06-2013
Skills
- Patient Care and Education
- Electronic Records Management
- HIPAA Compliance
- Patient Education
- Patient Care Coordination
- Insurance Verification
- Appointment Scheduling
- Office Administration
- Filing and Recordkeeping
- Healthcare knowledge
- Attention to Detail
- Proficient in Microsoft
- Customer Service
Accomplishments
- Honor's list 2024
Certification
- CPR BLS Provider Certification
Timeline
Patient Coordinator
Commonwealth Pediatrics
09.2021 - 09.2022
Patient Coordinator
Virginia Family Dentistry
02.2021 - 07.2021
Server
Hooters Inc.
04.2015 - 10.2015
Server/Corporate Trainer
Tilted Kilt
06.2012 - 10.2015
Nursing
Brightpoint Community College
High School Diploma -
Thomas Dale High School
Similar Profiles
RaJahne FisherRaJahne Fisher
Front Desk Receptionist at Associates in PediatricsFront Desk Receptionist at Associates in Pediatrics
Julissa L. RodriguezJulissa L. Rodriguez
Medical Assistant at Huguenot PediatricsMedical Assistant at Huguenot Pediatrics
BROOKE NALESNIKBROOKE NALESNIK
Front Office Customer Care Specialist/Patient Services Representative at SEWICKLEY VALLEY PEDIATRICS/ UPMC CHILDREN'S COMMUNITY PEDIATRICSFront Office Customer Care Specialist/Patient Services Representative at SEWICKLEY VALLEY PEDIATRICS/ UPMC CHILDREN'S COMMUNITY PEDIATRICS
Robert BohannonRobert Bohannon
Truck Driver at Performance Food Group, PFGTruck Driver at Performance Food Group, PFG
Deion J. ColemanDeion J. Coleman
Administrative Specialist I at Virginia DBHDS Office of Sexually Violent PredatorsAdministrative Specialist I at Virginia DBHDS Office of Sexually Violent Predators