Tracie Berry
Salt Lake City
Summary
Results-driven professional with a strong focus on customer service and team motivation. Proven ability to implement process improvements that enhance operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Shift Lead
Walgreens
Salt Lake City, UT
01.2024 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels, optimizing stock replenishment processes to reduce waste.
- Implemented process improvements that enhanced store efficiency and customer satisfaction.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Completed store opening and closing procedures and balanced tills.
Package Recovery Rep
Fedex
Salt Lake City, UT
04.2021 - Current
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Coordinated package pickups and deliveries, ensuring timely execution of logistics operations.
- Trained new representatives on company policies and best practices for efficiency.
- Streamlined communication between departments to improve operational workflows.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Clerk
USPS
Carlsbad, CA
11.2004 - 07.2018
- Processed incoming and outgoing mail, ensuring timely distribution to appropriate locations.
- Maintained accurate records of postal transactions and service requests for efficient tracking.
- Assisted customers with inquiries, providing information on services and handling complaints effectively.
- Operated various sorting machines to streamline mail processing and improve operational efficiency.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Education
High School Diploma -
Salt Lake Community High
Salt Lake City, UTSkills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Walgreens
01.2024 - Current
Package Recovery Rep
Fedex
04.2021 - Current
Clerk
USPS
11.2004 - 07.2018
High School Diploma -
Salt Lake Community High