Tracie Craig
Carbondale,KS
Summary
Dedicated Training & Quality Specialist offering 31+ years of providing skills with a proven track record at the Kansas Turnpike Authority. Excelling in quality assurance and employee development. Skilled in data analysis and mentoring, I enhance operational standards while fostering a culture of accountability. Proficient in Microsoft, Outlook and PowerPoint (KTA programs) and known for exceptional organizational efficiency and attention to detail.
Overview
40
40
years of professional experience
Work History
Training & Quality Specialist
Kansas Turnpike Authority
07.1994 - Current
- Evaluated quality control by listening to CSR calls and monitoring emails to ensure compliance with operational standards.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Conducted training sessions for staff on quality assurance protocols and best practices.
- Mentored team members, fostering a culture of continuous improvement and accountability.
- Analyzed data from various sources (OTA) to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
Shipping and Receiving Supervisor
Target
05.1986 - 07.1994
- Oversaw daily shipping and receiving operations, ensuring accuracy and efficiency in inventory management.
- Evaluated employee performance regularly, providing constructive feedback that led to improved productivity and job satisfaction among team members.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Reviewed paperwork to determine priorities and set schedules.
Education
Associate of Science - Business
Allen County Community College
Burlingame, KS05-2000
Skills
- 10-Key proficient/80 wpm typing speed
- Scheduling/Planning
- Microsoft office, Word, Outlook, PowerPoint
- Document preparation
- Task prioritization
- Exceptional telephone etiquette
- Organizational efficiency
- Client billing
- Confidentiality
- Attention to detail
- Customer service
- Effective multitasking
- Good judgment and decision making
Accomplishments
Member of the Leadership Academy
Kansas Turnpike Ambassador Program
High scoring evaluations throughout career
Certificates through LinkedIn
Recognized on KTA media for exceptional customer service
Timeline
Training & Quality Specialist
Kansas Turnpike Authority
07.1994 - Current
Shipping and Receiving Supervisor
Target
05.1986 - 07.1994
Associate of Science - Business
Allen County Community College