Tracie Smith
La Habra,United States
Summary
Communicate with diverse patients, build rapport and long-term relationships, and achieve customer service satisfaction.
Overview
15
15
years of professional experience
Work History
Front Desk Associate
Hoag
10.2023 - Current
- Greet patients, patient check in, answer patient questions, and a variety of front office duties. Schedule all new consultations and follow up appointments for Endocrinology. Register patients in Epic, check insurance benefits and go over copayments and insurance information with each patient individually.
Patient Service Representative
California Rehabilitation and Sports Therapy
07.2015 - 08.2023
- Insurance verication with HMO, PPO and all acceptable insurance plans
- Answer phones, data entry, schedule appointments for 4 physical therapists and 2 occupational therapists
- Collect co-payments and all patient balances for the organization
- Complete a variety of oce duties for each therapist within the organization.
Scheduling Coordinator
Orthoxpress
12.2013 - 11.2014
- Independently work closely with patients to schedule DME equipment to be delivered to their home prior to surgical procedures
- DME equipment includes, but not limited to cold therapy units, tens units, postoperative bracing, and custom tted bracing
- Work closely with sales representative and eld technician to ensure timely delivery of equipment and customer satisfaction.
Workers Compensation Coordinator
Fullerton Orthopedic Surgery Medical Group
01.2010 - 01.2014
- Interface directly with paitents, employers, workers compensation carriers and third party administrators
- Duties include but not limited to frequent contact with sta, patients, coworkers, and physicians in a professional manner under all situations, including deadlines and stress
- Schedule all new workers compensation patients.
Education
Villa Park High School
Skills
- Detail Oriented
- Problem Solving
- Time Management
- Customer Service
- Work Ethic
Personal Information
Title: Front Desk Associate
Timeline
Front Desk Associate
Hoag
10.2023 - Current
Patient Service Representative
California Rehabilitation and Sports Therapy
07.2015 - 08.2023
Scheduling Coordinator
Orthoxpress
12.2013 - 11.2014
Workers Compensation Coordinator
Fullerton Orthopedic Surgery Medical Group
01.2010 - 01.2014
Villa Park High School