Traciey Kirby

Customer service, administration work, foreclosures, sales, sales of CPP insurance, maintenance of facility, delinquent calls,

Led team in executing operational strategies, ensuring efficiency and alignment with organizational goals.

• Led team in executing operational strategies, ensuring efficiency and alignment with organizational goals.
• Developed training programs to enhance staff performance and improve customer service standards.
• Streamlined communication processes between departments, fostering collaboration and reducing response times.
• Implemented data-driven decision-making practices to optimize resource allocation and workflow management.

• Maintain accurate records of employee attendance, manage payroll information, hiring & interviews
• Stocking the store and accepting the inventory from delivery.
• Customer service providing accurate information about the items.
• Opening and closing procedures including taking deposits to the bank.
• Provide leadership and guidance during organizational transitions and crisis situations.
• Conduct performance reviews and foster professional development of team members.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Maintain accurate records of employee attendance, manage payroll information, and handle vacation requests while ensuring compliance with legal and industry standards.

• Developed strategies to enhance sales productivity and departmental profitability.
• Maintained accurate inventory levels and addressed discrepancies with management effectively.
• Delivered exceptional customer service through prompt responses to customer inquiries across multiple channels.
• Ensured facility cleanliness by conducting regular inspections and facilitated interdepartmental communication related to scheduling and staffing.

• Managed payment transactions efficiently, ensuring accurate financial exchanges and customer satisfaction upon entry.
• Resolved staff conflicts, fostering a cooperative and productive work environment while also handling the distribution of gratuities.
• Assessed customer needs with promptness and efficiency, ensuring swift service delivery.
• Organized and prioritized tasks to meet service objectives effectively.