Tracy Baker
Wittenberg,WI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Marketing Office Manager
Ho-Chunk Gaming Wittenberg
Wittenberg, WI
01.2024 - Current
- Assist with the preparation of budgets, forecasts and financial statements.
- Coordinate meetings, conferences, travel arrangements and department activities.
- Maintain filing system for records, correspondence and other documents.
- Order supplies and equipment to maintain adequate inventory levels.
- Create spreadsheets in Excel to track data such as vacation requests, sick days .
- Resolve customer inquiries in a timely manner while maintaining positive relationships with clients.
- Process payroll accurately ensuring all employees were paid on time.
- Prepare agendas for board meetings along with taking minutes during sessions.
- Manage office inventory and placed new supply orders.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversee receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administer payroll and maintained proper documentation of employee personnel.
- Implement and maintained company protocols to facilitate smooth daily activities.
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Review completed work to verify consistency, quality, and conformance.
- Plan and led team meetings to review business results and communicate new and ongoing priorities.
Surveillance Agent
Ho-Chunk Gaming-Wittenberg
Wittenberg, WI
12.2023 - 01.2024
- Observe casino gaming floor/parking lot, departments during escorts, and casino assets.
- Ensure employees fulfilling casino department standard operating procedures.
- Reported violations and suspicious behavior, in writing or verbally.
- Maintained accurate records of data recorded.
- Provided recorded media to authorized personnel.
- Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Completed security reports daily and alerted the proper personnel of suspicious incidents.
- Reported incidents of suspicious behavior.
- Maintained and operated surveillance equipment.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Operated surveillance cameras, monitors and other equipment.
General Laborer II
Ki Mobility
Stevens Point, WI
10.2021 - 11.2023
- I started at Ki Mobility as a General Laborer I and was promoted to a General Laborer II.
- Build wheel chairs from start to finish.
- Help on other wheelchair lines when needed.
- Assemble parts as needed.
- Understood and followed oral and written directions.
- Completed variety of physical labor tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Operated and maintained a variety of equipment including hand and power tools.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Read plans, instructions or specifications to determine work activities.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Surveillance Agent
Ho-Chunk Gaming Wittenberg
Wittenberg, WI
04.2019 - 10.2021
- Observe casino gaming floor/parking lot, departments during escorts, and casino assets.
- Ensure employees fulfilling casino department standard operating procedures.
- Reported violations and suspicious behavior, in writing or verbally.
- Maintained accurate records of data recorded.
- Provided recorded media to authorized personnel.
- Notified staff of visitors approaching premises, identifying vehicles or pedestrians scheduled for arrival and deciding on appropriate procedures for engaging unexpected arrivals.
- Completed security reports daily and alerted the proper personnel of suspicious incidents.
- Reported incidents of suspicious behavior.
- Maintained and operated surveillance equipment.
- Communicated with other security staff using radio, intercom, telephone and internet-based communications systems to coordinate facility-wide security operations.
- Operated surveillance cameras, monitors and other equipment.
Security Officer
Ho-Chunk Gaming Wittenberg
Wittenberg, WI
04.2018 - 04.2019
- Work with other departments assisting with escorts dealing with cash, logging radio calls, assisting guests
- Monitored premises and recorded activity in daily officer reports.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained high levels of alertness throughout shifts.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Guarded restricted areas to prevent unauthorized entry.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Reported safety hazards for remediation response.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Observed patrons and customers to quickly address security situations.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Identified suspicious activity to determine appropriate response.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Patrolled crowds during events to preserve order and promote security.
Slot Service Technician II
Ho-Chunk Gaming Wittenberg
Wittenberg, WI
08.2014 - 01.2018
- Installing/peeping new gaming machines, cleaning gaming machines, fixing gaming machines, parts inventory, ordering parts, logging/bringing in gaming software, keeping software inventory.
- Supported guest play needs by providing change and exchanging larger bills.
- Monitored casino operations and patron behavior for suspicious activity.
- Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.
- Rebuilt, overhauled, adjusted and calibrated slot machines and gaming equipment.
- Assisted patrons with jackpot payouts.
- Greeted casino patrons and offered to provide hotel information or directions.
- Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
- Assisted customers and personnel with slot machine issues and questions.
- Maintained clean, safe and hazard-free environment for staff and guests.
- Converted currency into requested combinations of bills and coins.
- Notified security staff of suspected cheating, fraud and security concerns.
- Promoted positive public image by delivering friendly service to players and employees.
- Cleaned and maintained slot machines and equipment to minimize downtime.
- Inspected equipment to maintain proper working conditions.
- Described and explained games available to potential customers to attract new players.
- Answered questions about gaming rules and policies.
- Completed adjustments and minor repairs on casino floor equipment.
Chiropractor Assistant
Bautch Chiropractic
Wausau, WI
01.2014 - 06.2014
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Supported administrative staff by processing payments.
- Prepared treatment rooms for patient examinations.
- Explained treatment procedures and physicians' instructions.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
Cage Cashier
Ho-Chunk Gaming Wittenberg
Wittenberg, WI
01.2008 - 06.2014
- Cashing in guest tickets/money, cash advance and check cashing transactions, counting in and out of drawer, vault inventory, preparing rolls for other departments, paying out jackpots.
- Redeemed coins and tokens for cash at customer request.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Processed patron payouts, check-cashing and credit advances.
- Reconciled daily summaries of transactions to balance finances.
- Verified accuracy of transaction reconciliations and exchange summary report.
- Answered questions regarding casino operations, policies and amenities.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Handled sensitive data with discretion and confidentiality.
- Maintained confidentiality of customers' transactions.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Counted, verified and posted armored car deposits.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Reported company funds to record department revenues.
- Balanced assigned funds and prepared bank deposits.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Drafted reports detailing assignment of company funds or department revenues.
Education
High School Diploma -
Wittenberg-Birnamwood High School
Wittenberg, WI05.2006
Skills
- Safety procedures
- Maintenance and repair
- Attention to Detail
- Team Collaboration
- Time Management
- Punctual and Reliable
- Job Site Organization
- Willingness to Learn
- Customer Service
- Hand and Power Tools
- Material Handling
- Verbal and Written Communication
- Wisconsin Driver's License
- Team Player
- Problem-Solving
- Supply Management
- Expense Reporting
- Bookkeeping
- Office Management
- Administrative Support
- Inventory Control
- Data Entry
- Strategic Planning
- Payroll and budgeting
- Financial Tracking
- Budgetary Planning
- Meeting planning
- Document Management
- Scheduling and calendar management
Timeline
Marketing Office Manager
Ho-Chunk Gaming Wittenberg
01.2024 - Current
Surveillance Agent
Ho-Chunk Gaming-Wittenberg
12.2023 - 01.2024
General Laborer II
Ki Mobility
10.2021 - 11.2023
Surveillance Agent
Ho-Chunk Gaming Wittenberg
04.2019 - 10.2021
Security Officer
Ho-Chunk Gaming Wittenberg
04.2018 - 04.2019
Slot Service Technician II
Ho-Chunk Gaming Wittenberg
08.2014 - 01.2018
Chiropractor Assistant
Bautch Chiropractic
01.2014 - 06.2014
Cage Cashier
Ho-Chunk Gaming Wittenberg
01.2008 - 06.2014
High School Diploma -
Wittenberg-Birnamwood High School
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